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Dispute resolution

The dispute resolution service:

Encourages parties to resolve disputes themselves through self resolution
Encourages parties to engage in conciliation in an attempt to settle the dispute without the need for a formal order
In the event that the matter cannot be settled, resolve disputes throught adjudication.

Some 'complex' disputes such as lot entitlements or contractural disputes must be dealt with by the Commerical and Consumer Tribunal or by specialist adjudication with the agreement of all parties.

To access the forms for conciliation (form 22) and adjudication (form 15), click here.

Also available are the:

The following practice directions are issued by the Commissioner to provide further information on the policies and procedures applying to dispute resolution applications lodged with the Commissioner’s Office:

General

1. Evidence of a dispute

2. Representation

3. Communication and document management

4. Fees and charges for dispute resolution applications

5. Parties' costs

6. By-law enforcement applications

Conciliation

7. Conciliation process

8. Conciliation applications

9. Matters not appropriate for conciliation

10. Preparing for conciliation

11. Representation and attendance at conciliation sessions

12. Admissibility of information from conciliation

Adjudication

13. Adjudication process

14. Adjudication applications

15. Application time limits

16. Interim order applications

17. Administrator appointments

18. Emergency expenditure applications

19. Expeditable applications

20. Specialist adjudication

21. Adjudicator's orders

Courts and tribunals

Dispute resolution

General

Conciliation

Adjudication

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