Training courses
The Dispute Resolution Branch offers a number of training courses including:Each of the courses are briefly outlined below. Please also see the 2008 training dates and the training course registration form.
Mediation skills
This course in mediation skills and conflict management is based on our Dispute Resolution Branch’s mediator training program and teaches participants how to:
- plan and set up a simple mediation session
- manage the various stages of the process competently.
The course provides an excellent conceptual framework and general skills for people engaged in simple disputes. You will be able to integrate skills gained in the course into current or proposed areas of work or interest. More about mediation skills.
Find out more about becoming an accredited mediator.
Facilitating effective groups
This three-day course focuses on:
- facilitating group decision-making processes
- assisting groups to achieve productive outcomes
- managing conflict in groups.
This course will help you improve your skills to assist groups to achieve productive outcomes. More about facilitating effective groups.
Restorative justice
This three-day course addresses the principles of restorative justice as a dispute resolution process within the criminal justice system. The course explores:
- the historical context of this type of mediation process
- issues that need to be considered for effective practice.
This course will help you learn about the theory and practices of restorative justice and mediation. More about restorative justice.
Workplace conflict resolution
This three-day course focuses on:
- managing difficult behaviours
- negotiation skills
- prevention of workplace bullying.
You can attend all three days or select individual workshops relevant to your needs. More about workplace conflict resolution.
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