Dispute resolution in the workplace
Disputes in the workplace can be damaging for all concerned. It is in everyone's interests to resolve them quickly and fairly. One option is to refer the dispute to one of our dispute resolution centres.Our dispute resolution centres have trained, skilled mediators who help those involved—managers, employees or unions—to reach a settlement that satisfies everyone.
Mediators act as an impartial third party, clarifying the issues, keeping the discussion on course, and ensuring that everyone gets a chance to make their point. There are usually two mediators present.
What types of disputes can be mediated?A wide range of workplace disputes are suitable for mediation, such as conflict:
- between two or more workers
- involving entire workplaces
- between management and employees.
Our dispute resolution centre may also be able to help following formal management action to resolve a grievance. Formal resolution of a complaint (investigation, etc.) does not always lead to the end of workplace conflict.
Our staff carefully assess each referral to check that it is suitable for mediation before going ahead.
For more information contact the dispute resolution centre nearest you.
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