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Our policies

Our policies and procedures

The department has a large number of rules, policies and guidelines that govern the way we work.

The Right to Information pages are constantly being added to. Documents in the publication scheme can either be downloaded directly from these pages or a request can be made to access them.

You can browse all documents that fall into this category below or you can narrow the results by selecting a type.

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Codes of Practices

Mandatory Code of Practice for Outworkers in the Clothing Industry (the Code) 2011-06

The Code was introduced on 1 January 2011. The intention of the Code is to ensure that outworkers receive their lawful entitlements.

Directives

Directives

Circulars are issued to provide explanations and interpretations of employment policy and conditions of employment and advice about major industrial relations issues affecting the Queensland public sector.

Fact sheets

Transferring personal information out of Australia (PDF, 94.4 KB)

As with other Queensland Government agencies, the department is required to comply with section 33 of the Information Privacy Act 2009 (IP Act) when transferring personal information out of Australia. Any transfer of personal information must comply with these rules or the transfer will be a breach of the department’s obligation to comply with the privacy principles. Business units should therefore be aware of their obligations under section 33 of the IP Act.

Protecting your Privacy (PDF, 90.1 KB)

Like most areas of government, the Department of Justice and Attorney-General is required to collect and use personal information as part of its day to day activities.

Privacy factsheet (DOC, 458.0 KB)

Like most areas of government, the Department of Justice and Attorney-General is required to collect and use personal information as part of its day to day activities.

Criminal justice procedure reform (PDF, 249.2 KB)

Assisting a person to fill out an application for financial or funeral assistance (PDF, 375.1 KB)

This fact sheet is to assist people who work with victims of crime to help them to complete a Victim Assist application form for assistance.

Guides

Privacy Guide (DOC, 460.5 KB)

The Information Privacy Act 2009 (IP Act) commenced on 1 July 2009. The IP Act contains 11 Information Privacy Principles (IPPs) which apply to the Department of Justice and Attorney-General. IPP 5 places an obligation on agencies to take steps to ensure that people are aware of the types of personal information held by an agency, why they are held, and how an individual can access their personal information. This document is designed to meet the obligations imposed by IPP 5, and contains information about the structure of the department, the differing types of personal information held, the reasons such personal information is held, and how you may access your own personal information.

Guidelines

Table of costs (Victim Assist Queensland) (PDF, 67.4 KB)

This Table of Costs is issued pursuant to section 132 of the Victims of Crime Assistance Act 2009 (the Act) as an appropriate guide for reasonable costs for counselling services, medical treatment, obtaining a report from a counsellor or health professional, ambulance services or incidental travel. Nothing in this Table of Costs supersedes or overrides the requirements of the legislation.

Moving office, moving information - privacy guideline (DOC, 491.0 KB)

This guideline has been developed by the Right to Information and Privacy Unit to assist business units in taking adequate steps to manage privacy risks before, during and after a move.

Maximising Employment Security (PDF, 93.0 KB)

Queensland Government continues to support employment security as a priority for the public sector. Agencies are encouraged to maximise tenured employment while continuing to deliver services in a timely, effective and cost efficient manner.

Implementing Purchased Leave Arrangements (A guide for Queensland Government Departments and Agencies) (PDF, 220.8 KB)

Public sector employers should be best practice employers. Engaging people on a temporary basis in accordance with sections 112 and 113 of the Public Service Act 1996 (PS Act) allows an agency staffing flexibility to meet fluctuating service needs or temporary unforeseen reductions in the permanent workforce. However agencies should not misuse temporary engagements.

Guideline 1 - Granting Financial Assistance for Counselling Expenses (PDF, 30.7 KB)

Guideline for granting financial assistance for counselling expenses.

Director's Guidelines (PDF, 3.4 MB)

A decision to prosecute or not must be based upon the evidence, the law and the director’s prosecution guidelines

Operational policies

Model litigant principles (PDF, 29.5 KB)

Although the State has traditionally acknowledged that it shoud act as a model litigant, there has been no formal statement of those principles in Queensland. The Queensland Government has now formalised these principles.

Policies

Workplace Health and Safety policy (PDF, 124.9 KB)

The Workplace Health and Safety (WHS) policy is part of an overall framework designed for managing WHS in the Department of Justice and Attorney-General (the Department) and ensuring a safe and healthy working environment. It applies to all employees, contractors and visitors to the Department.

Telecommuting policy (PDF, 197.6 KB)

Telecommuting is a flexible work practice which enables some employees, including employees who are also managers, to better accommodate the demands of work and family life. Telecommuting may enable people to remain in employment from a remote location, balance family commitments rather than take a full day off, return to work from parental or other leave, or remain in employment for a longer period than first envisaged prior to retirement. Telecommuting opportunities form part of the Department’s Health and Wellbeing Program.

Recruitment and selection policy (PDF, 135.4 KB)

This policy is designed to assist panels make effective recruitment and selection decisions. The Selection Panel has to demonstrate its judgement and responsibility to make decisions which are based on the principles of equity and merit; transparent and able to withstand scrutiny. The outcomes must be able to be defended by the Chair and procedural fairness is to be exercised by the panel at all times.

Publication Scheme Approval Policy (DOC, 408.0 KB)

This policy applies to all documents to be published on the Department of Justice and Attorney-General’s website.

Language services policy (PDF, 204.7 KB)

This policy will enable clients to access services fairly and equitably and ensure service delivery is responsive and high quality.

Employee Assistance Program Policy (PDF, 120.2 KB)

The Department of Justice and Attorney-General recognises that both work and home environments have an impact on an employee’s health and work performance and that it has a responsibility for the well-being of employees when problems affect their work.

Delegations - Human Resource Management (PDF, 799.1 KB)

Under the Public Service Act 1996, the Chief Executive has the authority to delegate all or any of the powers or functions incidental in the discharge of his or her responsibilities. The Chief Executive may delegate such powers or functions to any position in the Department or to the person who, for the time being, holds or performs the duties of any position in the Department.

Complaints Management policy (DOC, 989.5 KB)

The Department of Justice and Attorney-General is committed to delivering quality services that are responsive to the needs of our community. This includes building an organisational culture that recognises the benefits of effective complaint handling.

Certificate Access Policy (PDF, 181.2 KB)

This policy sets out guidelines for the exercise of discretion by the Registrar relating to who may obtain (a) information (section 45(1)) or; (b) a certificate or information (section 44) pursuant to the Births, Deaths and Marriages Registration Act 2003 (the BDMR Act).

BOM Publication Scheme - 1 November - 30 November 2011 (PDF, 52.1 KB)

To promote compliance with the Right to Information Act 2009 and Ministerial Guidelines, there is a Standing Item – New Publications on the Board of Management (BOM) agenda.

Administrative Review Policy - October 2008 (PDF, 424.7 KB)

There is a need for a consistent and contestable approach across all government agencies when decisions about reforms of existing administrative review mechanisms are undertaken, or when a new right of administrative review is created.

Procedures

Complaints management procedure (client complaints) (DOC, 1.4 MB)

This document sets out the procedures the department uses to deal with complaints from our clients.

Webpages

Privacy and security

The Department of Justice and Attorney-General is committed to protecting user privacy.

Awards and agreements

As a worker

Contacts

Right to Information and Privacy Unit

Address
Level 17
State Law Building
50 Ann Street
Brisbane QLD 4000

Postal address
GPO Box 149
Brisbane QLD 4001

Phone
+61 7 3239 3439

Fax
+61 7 3006 5929

Email
rtiadministration@justice.qld.gov.au

Last reviewed
24 February 2012
Last updated
12 April 2012

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