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Custodial operations practice directives

We maintain safe and secure facilities for more than 7000 prisoners, staff and visitors in a complex and challenging environment. This environment often requires staff to respond to both critical and non-critical situations quickly, confidently and professionally.

It is important that we respond to operational matters according to set of procedures which follow both the law and agency requirements. This is to ensure the safety and security of our staff and facilities.

The custodial operations practice directives provide a consistent framework to direct staff when undertaking their duties throughout a prisoner's time in prison.

The practice directives have been grouped into themed categories and focus on identifying specific responsibilities and accountabilities through the use of process maps and clear accountability standards.

Admit, assess, plan and place

Admit and induct

Assess, plan and place

Manage prisoner

Prisoner supervision

Prisoner development

Community engagement


Safety and security

Last reviewed
20 November 2017
Last updated
20 November 2017

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