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Some complaints matters have different management processes. If your complaint relates to any of the following matters. please select it to find out about the appropriate process.

Decisions made by the Public Guardian

Complaints can be lodged through the Office of the Public Guardian complaint process that also applies to the Office of the Public Guardian’s products, services, staff conduct, procedures, practices and policies. Please contact the Complaints Manager at:

Complaints Manager
PO Box 13554
George Street Brisbane QLD 4003
Phone: +61 7 3234 0870 or 1300 653 187 (local call outside Brisbane)
Fax: +61 7 3239 6367
Email: Office of Public Guardian

Judicial or tribunal decision

Parties who are concerned about the result of a case, or about any other matter in connection with the case that is capable of being raised in an appeal or on review (as appropriate), should seek legal advice as to whether or not to appeal or seek review. There are strict time limits for appeals and reviews and parties need to act promptly.

For complaints in relation to judicial conduct or a delay in delivering of reserved judgements in the Magistrates Court, refer to Magistrates Courts complaints process and reserved judgements in the Supreme and District courts.

Courts transcription or recording services

Complaints can be lodged through the Queensland Courts website.

Decisions made by a prosecutor about a legal or court proceeding

Complaints about these decisions are made to the Office of the Director of Public Prosecutions

Office of the Director of Public Prosecutions

Office of the Director of Public Prosecutions
State Law Building
50 Ann Street
Brisbane QLD 4000
PO Box 2403
Brisbane QLD 4001
Telephone: 3239 6840 or 1800 673 428 (toll free outside Brisbane)
Fax: 3220 0035

Complaints about your lawyer

If you have a complaint about the conduct of your lawyer or about a bill you have received from your lawyer, you should consider contacting the Legal Service Commission.

Legal Services Commission

The Legal Services Commission
Level 30, 400 George Street
Brisbane Qld 4000
PO Box 10310
Brisbane Adelaide Street Qld 4000
Telephone: 3406 7737 (Brisbane) 1300 655 754 (outside Brisbane – cost of a local call)
Email: Legal Services Commission

Decisions made by a registrar or Justice of the Peace acting in a quasi-judicial role

Refer to judicial or tribunal decision above.

Decisions of a dispute resolution officer, the commissioner or commissioner’s delegate exercising their functions under the Body Corporate and Community Management Act 1997

Under the Body Corporate and Community Management Act, the aggrieved person for a decision may apply to QCAT for a review of the decision.

Decisions of a referee under the Building Units and Group Titles Act 1980

Under the Building Units and Group Titles Act, a person may appeal the decision of a referee by lodging a written notice of appeal with the referee.

Decisions made by the Legal Services Commissioner or the commissioner’s delegate about decisions under the Legal Profession Act 2007

Complaints can be lodged through the Legal Services Commission complaints process.

An inspector’s decision

Electrical Safety Office

This complaints policy and procedure does not provide a mechanism for dealing with complaints about an inspector’s decision. You have the right to seek a review of decisions made by inspectors if they affect you. The review process is explained on the back of enforcement notices.

Office of Liquor and Gaming Regulation

Contact the inspector directly or the customer call centre (13 74 68) for more information on reviewing decisions.

Office of Fair Trading

A complainant who is not satisfied with OFT’s findings or actions arising from a complaint, or the manner in which OFT has handled the complaint, is entitled to seek an independent internal review. Complainants who continue to be dissatisfied with OFT following an internal review are to be advised of their options to seek a review by the Office of the Queensland Ombudsman or the Crime and Misconduct Commission. Further information is contained in section 5.4 of the Compliance and Enforcement Framework.

If you require any further information contact the Office of Fair Trading.

A licensing decision

Electrical Safety Office

Complaints about licensing decisions made by the Electrical Safety Office.

Office of Liquor and Gaming Regulation

Parties adversely affected by a decision are entitled to request a review of the decision by the Queensland Civil and Administrative Tribunal (QCAT) within 28 days of being notified of the decision. QCAT applications are dealt with as a merits based review of the matters before the decision-maker when the original decision was made and involve a full exchange and review of the evidence relied upon by the decision-maker, demonstrating the quality and transparency of the decision making process.

Office of Fair Trading

Parties adversely affected by a decision (subject to the provisions of the legislation on which the decision is based) are entitled to request a review of the decision by the Queensland Civil and Administrative Tribunal (QCAT) within 28 days of being notified of the decision. QCAT applications are dealt with as a merits based review of the matters before the decision-maker when the original decision was made and involve a full exchange and review of the evidence relied upon by the decision-maker, demonstrating the quality and transparency of the decision making process.

Parties who are dissatisfied with a response, ruling or finding of the OFT, which does not amount to a 'decision' appealable to QCAT, are entitled to seek an independent internal review. Parties who continue to be dissatisfied with the OFT following an internal review will be advised of their options to seek an external review. More information on this can be found on our website.

A grant funding decision

Office of Liquor and Gaming Regulation

If a grant applicant is not satisfied with the decision of their application, they are to contact the Community Benefit Fund Unit directly at:

Community Benefit Funds Unit
Office of Liquor and Gaming Regulation
Locked Bag 180
City East QLD 4002
Phone: 07 3247 4284
Freecall: 1800 633 619 (outside Brisbane)
Fax: 07 3247 4348
Email: Community Benefit Fund Unit

If the grant applicant is still not satisfied, they are to consider contacting the Minister and/or applying for judicial review.

Decisions regarding assistance under the Victims of Crime Assistance Act 2009

An applicant can apply for an internal review of a decision to grant (or not grant) assistance under the Victims of Crime Assistance Act 2009 by contacting Victim Assist Queensland and requesting a review of the decision.  The request must be made within 28 days of receiving notice of the decision. If the applicant is still aggrieved after an internal review, they can apply to QCAT for an external review. Details on how to appeal an unsuccessful application are provided on the Queensland Government web site: Processing of your Application.

For more information you can contact:
Victims Assist Queensland
GPO Box 149
Brisbane Qld 4001
Telephone Victims LinkUp : 1300 546 587
Email: victimslinkup@justice.qld.gov.au

Allegations against employees involving suspected misconduct, including official misconduct, maladministration or public interest disclosures

Contact the Ethical Standard Unit on (07) 3225 2059 or via ethicalstandards@justice.qld.gov.au.

All cases of suspected official misconduct must be reported to the Crime and Corruption Commission (CCC) by the CCC Liaison Officer which is the Executive Director of Ethical Standards Unit at DJAG.

DJAG employee complaints made by current public servants

Refer to the employee complaints procedure on the intranet.

If you require any further information contact HR on 323 90485.

Denied right to information (RTI) or information privacy (IP) access and amendment applications

If the department makes a decision in relation to your application for access to documents, including a decision to refuse you access to documents, that no documents exist or can be located, or not to waive charges, you may either

  • Apply for an internal review of the decision, by a different departmental officer no less senior than the original decision-maker. Contact the Right to Information and Privacy Unit directly.

    Level 17
    State Law Building
    50 Ann Street
    Brisbane QLD 4000

    GPO Box 149
    Brisbane QLD 4001
    Phone: +61 7 3227 7618
    Fax: +61 7 3006 5929
    Email: Right to Information

  • Apply directly to the Information Commissioner for an external review of the decision.

You should note that in general, a 20 business day time limit applies in which you can lodge an application for review.

Return to Complaints and compliments page.

Last reviewed
7 December 2016
Last updated
7 December 2016

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