Appendix 9

Shared Service initiative

The Shared Service Initiative is a whole of government approach to corporate service delivery. The vision is partnering in corporate services to support and connect government. Shared services are underpinned by standardising business processes, consolidating technology and pooling resources and expertise.

Under the shared service model, government agencies joined together to share corporate services and resources through shared service providers (SSPs). The SSPs service their existing customer agencies through operating level agreements.

More information on the SSA is in the Department of Public Works Annual Report.

SSA provides services to the Department of Justice and Attorney-General in a range of areas such as finance, human resources, telecommunications and fleet.