Leadership
Pillars of success
Crown Law’s six pillars of success identify and support the strategic focus for our practice. Our pillars identify a range of strategies that:
- drive innovation and the continuous improvement of our practice
- ensure we deliver the highest quality, integrated services to our clients
- maintain a high level of staff engagement and positive workplace culture.
Crown Law’s business planning is aligned with the Department of Justice and Attorney¬General’s priorities to provide high value and cost-effective legal services to government.
The six pillars for success outlined in the 2009–2011 Business Plan are:
- client-focussed solutions
- building our client base
- building a sense of community
- developing our current and future leaders
- embedding a performance and accountability culture
- our people.
The integrated nature of project outcomes and new initiatives are designed to provide solutions for government and a commitment to provide a reliable, unified and whole-of¬Government service.
Measures for success
In keeping with our commitment to business principles, Crown Law undertakes a range of internal and external evaluation and feedback mechanisms to measure progress against our goals. We use the following mechanisms to continue to identify and enhance all areas of business improvement and provide feedback to our leadership community with regards to the level of success of the business pillars strategies, internal communications and staff engagement.
This includes:
- regular client feedback meetings with reportable outcomes for action
- monthly client scorecard analysis
- monthly pillar progress reports communicated to the practice
- annual pulse survey with all staff
- participation of the leadership community in 360 degree feedback processes.