Impartial and independent advice
The Queensland Workplace Rights Ombudsman
The Queensland Workplace Rights Ombudsman monitors and highlights cases of unlawful or unfair work practices, promotes informed decision making, provides reports to Parliament and makes recommendations on strategies to improve workplace practices in Queensland. The Ombudsman is able to quickly intervene in an informal manner to assist workers and employers in cases where unfair work practices are alleged.
More information on the activities of the Queensland Workplace Rights Ombudsman will be available in the annual report to be published by that office in November 2010.
Under the state industrial relations system, the key information services delivered by Wageline between 1 July and 31 December 2009 were:
- number of telephone enquiries – 79 878
- percentage of client enquiries answered within 20 seconds – 86 per cent
- number of client visits to the website – 928 361.
Following the referral of private sector industrial relations powers to the commonwealth jurisdiction, the Wageline service was discontinued.