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Workplace partnership and productivity

Workplace partnership and productivity

Research has found a high correlation between high performing or productive workplaces and high levels of employee involvement.

In response to this research, the department developed the Workplace Partnership and Productivity pilot project in collaboration with the Department of Education and Training and the Department of Employment, Economic Development and Innovation.

The pilot trials interventions in the manufacturing sector that can be disseminated into other industry settings.

The pilot project was launched in August 2009, is jointly funded by the three collaborating government departments and is managed by a tripartite committee with representatives from unions, industry bodies as well as all involved government departments.

Performance against targets

Performance Measures 2006–07 Actual 2007–08 Actual 2008–09 Actual 2009-10 Target / est 2009-10 Est actual1 2009-10 Actual
Audits conducted2 5 383 7 373 7 461 7 500 3 500 3 728
Clients assisted through telephone and internet information services3 1 372 654 1 735 195 1 746 224 1 500 000 -- 1 008 239
Clients assisted regarding complexities of commonwealth industrial relations legislation 16 829 19 392 22 628 20 000 18 500 17 424
Level of client satisfaction with compliance services4 -- 79% -- >70% -- n/a
Level of satisfaction with information services4 -- 80% -- >70% -- n/a
Percentage of Wageline telephone enquiries answered within 20 seconds3 -- >80% 86.25% >80% 85.84% 85.84%
Cost of compliance services per private sector worker covered by the Queensland industrial relations system5 -- -- $20.55 $21.60 Amended measure $18.20

Notes

  1. Estimated actual information is the performance information as published in the State Budget Service Delivery Statements in June 2010. It is a forecast or estimate made in April and based on data available as at 31 March. Therefore, it may vary from the final figures for the 2009-10 year.
  2. State audits reduced with commonwealth audits being conducted under the new commonwealth compliance contract to deliver services for the Commonwealth Fair Work Ombudsman from 1 January 2010.
  3. Wageline was disbanded on 1 January 2010 with the transfer of private sector industrial relations to the commonwealth jurisdiction. The actual statistics are in respect to 1 July 2009 to 31 December 2009.
  4. Surveys were not conducted in 2009–2010 because of the transfer of private sector industrial relations to the commonwealth jurisdiction.
  5. Measure was amended to ‘Cost of compliance and information services per private sector worker covered by the Queensland industrial relations system’. As such, no 2009–10 estimated actual was calculated.
Last reviewed
26 October 2010
Last updated
24 November 2011

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