Our objectives
Improve the administration of Queensland's justice system
Strategies
- Continue to implement the Queensland Government’s response to the Moynihan Review to improve Queensland’s civil and criminal system.
- Modernise and improve courts administration through the Queensland Courts services review.
- Continue to develop the role of the Sentencing Advisory Council to promote consistency in sentencing and obtain community views.
- Manage new fine enforcement powers and fine recoveries.
- Continue to work with other criminal justice sector agencies to improve delivery of criminal justice services.
- Manage growth in the Queensland Civil and Administrative Tribunal's jurisdiction.
- Increase access to and use of alternative dispute resolution.
- Continue to prosecute criminal cases in Queensland’s superior courts and in the High Court of Australia and deliver to the community of Queensland a fair, accountable and efficient prosecution service.
Performance indicators
- Progress with civil and criminal justice reforms
- Queensland Courts performance compared with national average performance
- Client satisfaction with registry services
Better protect the rights and interests of Queenslanders
Strategies
- Continue to improve support and assistance for victims of crime.
- Improve guardianship services for vulnerable adults and adults with impaired decision making capacity.
- Provide information to help vulnerable people and the community protect their rights, meet their obligations and access our services.
- Contribute to the proposed new whole-of-government Indigenous Justice Strategy and work with the Commonwealth, States and Territories on Aboriginal and Torres Strait Islander issues and the national Closing the Gap agenda.
- Develop strategies to help older Queenslanders plan for future life decisions.
- Implement new laws for managing neighbourhood disputes.
- Provide professional high level legal advice and services to the Queensland Government.
- Lead Queensland’s contribution to national reforms of directors’ liability, the legal profession and legal assistance.
Performance indicators
- Support provided to victims of crime
- Number of human rights matters lodged through the Queensland Civil and Administrative Tribunal
- Client satisfaction with information and services
- Community access to Justice of the Peace services
Improve health, safety and fairness in workplaces and the community
Strategies
- Implement the Queensland Workplace Health and Safety Strategy 2004-12 and the Electrical Safety Plan for Queensland 2009-14.
- Work with the Australian Government to deliver private sector industrial relations services to Queenslanders.
- Continue to implement the national model for occupational health and safety harmonisation.
- Work with the Australian Government and other states to improve national consistency in workplace health and safety laws, workers’ compensation arrangements and electrical safety licensing and regulation.
- Work with other states and key stakeholders to implement a national occupational licensing system that includes the electrical safety occupations.
- Implement the Queensland Government’s wages policy for the public sector and provide industrial and employee relations advice to support government initiatives.
- Provide strategic industrial relations advice in support of the Government’s initiatives to reduce pressure on Brisbane’s CBD.
- Progress the Healthy Workers’ in the Public Sector initiative.
- Continue working with other Queensland Government agencies to promote and implement programs to improve public sector worker health and well being.
- Progress the implementation of the Work Life Balance Strategy for private and public sector workers.
Performance indicators
- Reduction in workplace death and injury
- Reduction in deaths and serious incidents caused by electricity
- Improved work life balance outcomes for workers and their families
- Increased number of public sector agencies implementing a structured healthy workplace program
Improve safety and fairness for Queensland businesses and consumers
Strategies
- Continue to support businesses to operate in an ethical, fair, safe and sustainable manner that balances market interests and community expectations.
- Develop and implement strategies to promote better business practices and improved consumer protection.
- Implement and monitor regulatory frameworks for fair trading, liquor licensing and gaming within Queensland.
- Contribute to the delivery of nationally coordinated reforms including Australian Consumer Law, Business Names, Consumer Credit, Personal Property Securities, national licensing, gaming initiatives and for the not for profit sector.
- Continue to support the growth and promotion of liquor accords to combat alcohol-related violence and improve the safety of licensed premises and the community.
- Implement initiatives to educate and protect vulnerable consumers and minimise harm from liquor and gambling.
- Implement the Queensland Responsible Gambling Strategy through the six action areas: responsible policies, community awareness, early intervention, support services, effective industry partnerships and safer gambling environments.
- Continue to lead nation on responsible gambling initiatives and continue the mandatory training to hotel and club staff.
- Provide ongoing support for a wide range of community groups through gambling benefit funds.
Performance indicators
- Increased business and consumer confidence in the fair operation of the marketplace
- Maintain a low problem gambling prevalence rate
- Meet milestones for national reforms impacting fair trading
- Conduct investigations and resolve complaints to ensure industry integrity, marketplace fairness and safer drinking environments.
Improve our organisational effectiveness
Strategies
- Improve planning, performance and risk management and governance in the department.
- Improve financial management knowledge and practice in the department.
- Build organisational capability through policies, processes and development.
- Implement initiatives to improve workforce diversity and equity and support staff to protect their health and work life balance.
- Increase information management capability across the department.
- Improve communication between the department and the community through online, social and direct marketing.
- Continue to foster a culture of integrity and accountability.
- Continue to implement environment-friendly initiatives.
- Encourage and support staff to undertake volunteer activities.
Performance indicators
- Workforce diversity and equity statistics
- Staff satisfaction levels
- Performance against whole-of-government targets for carbon reduction.