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Incident footage and investigation recommendations

The Review made 83 recommendations. These have been sorted into work programs for implementation.

Our objectives

Sufficient evidence will be available to support accountable investigation processes to protect young people and staff.

Complaints processes will be transparent, independent and responsive to young people’s concerns.

We will provide support to young people throughout the complaints process.

The way forward

To achieve this we will:

  • introduce body-worn cameras to improve audio and visual camera coverage
  • establish an appropriate balance between respecting young people’s privacy and dignity with the need for camera surveillance to support centre safety and security
  • strengthen complains management processes
  • work with staff to further establish a culture that responds to young people’s concerns.


Recommendation 27 (status: in progress)

The Review recommends that the Manager, Monitoring and Compliance should review the CCTV footage of all incidents that this chapter recommends should be taken and retained (10.R1)

Relevant managerial staff review a considerable number of incidents to identify issues. This forms part of a wider review process involving a number of youth detention management positions.

Recommendation 28 (status: yet to commence)

The Review recommends that security cameras should be placed in all areas where incidents involving use of force, violence, restraints or separation are known to have occurred. (10.R2)

Recommendation 29 (status: in progress)

The Review recommends that CCTV should be utilised in a way that ensures that all relevant information is captured and retained to:

  • facilitate the investigation of incidents without delay; and
  • without unduly impacting on the mental health or personal privacy of young people. (10.R3)

Recommendation 30 (status: yet to commence)

The Review recommends that CCTV footage should be retained in relation to all incidents including:

  • a use of force response that is classified as a level 2 to 4 PAC response
  • a medical emergency
  • where harm has occurred to a young person, staff or another person
  • where property has been significantly damaged or where a criminal charge against the young person is contemplated
  • a period of separation occurring immediately after an incident
    1. the first two hours of the separation period should be retained; or
    2. the whole period of separation if the young person is released before the two hour period ends. (10.R4)

Recommendation 31 (status: yet to commence)

The Review recommends that the CCTV footage should be retained:

  1. for three years after a young person turns 18 or dies (whichever happens first) and is therefore no longer able to bring an action for personal injury within the meaning of the Limitations of Actions Act 1974;
  2. otherwise until any investigation is finalised and any applicable appeal time limit period has passed. (10.R5)

Recommendation 32 (status: yet to commence)

The Review recommends that the Youth Justice Act 1992 should be amended in order to implement the requirement to retain CCTV footage in line with the above recommended timeframes. (10.R6)

Recommendation 51 (status: completed)

The Review recommends that ESU investigations of alleged staff misconduct by young people should include, where possible, an interview with the complainant in the company of a complainant’s preferred support person. (16.R1)

The Ethical Standards Unit follows this practice where possible. If the young person has been released from custody and does not respond to a request for interview, the unit can only use the available evidence to conduct its investigation.

Recommendation 53 (status: yet to commence)

The Review recommends that staff who are not directly involved in the management of an incident but may be required to remain should ensure they are not obscuring CCTV cameras and the occurring incident. (16.R3)

Recommendation 54 (status: yet to commence)

The Review recommends that the Inspectorate should consider including an ongoing record of all complaints made by young people at every inspection in order to consider whether or not a youth detention centre is appropriately handling, recording and resolving complaints lodged by young people. (16.R4)

Recommendation 55 (status: in progress)

The Review recommends that appropriate and operationally effective measures to restrict contact between a staff member and a young person should be taken immediately following a complaint by the young person. (16.R5)

Existing policy requires this to be considered and actioned as much as possible, noting operational factors.

Recommendation 56 (status: in progress)

The Review recommends that accurate records of measures taken to separate staff and young people as part of a complaints management process should be kept by the youth detention centre. (16.R6)

Recommendation 57 (status: in progress)

The Review recommends that ESU should identify an expected end date for an investigation and provide details of the expected end date to the young person at the commencement of the investigation into the young person’s complaint. (16.R7)

Recommendation 58 (status: in progress)

The Review recommends that the review right, if any available to a young person should be included in any outcome letter to the young person, and these rights should be additionally explained to the young person by their caseworker or appropriate staff member. (16.R8)

Last reviewed
6 October 2017
Last updated
5 October 2017
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