Community liaison officer - Victoria Bell
The Registry of Birth, Deaths and Marriages (BDM), is responsible for the registration of Queensland births, deaths, marriages and change of name. BDM, which is part of the Community Justice Services section of the Department of Justice and Attorney General (JAG), supplies birth, death, marriage and change of name certificates to eligible applicants.
What are we looking for?
For community liaison officers, JAG looks for people with:
- motivation to get the job done
- good negotiation and communication skills, including problem solving
- ability to analyse and interpret rules and legislation and apply sound judgment
- ability to deliver services to culturally diverse clients.
Job opportunities
Join JAG if you want:
- to make a difference
- to contribute to an open and accessible justice system and fair marketplace
- to work for an organisation that values a flexible work/life balance
- statewide opportunities
What does a typical day involve?
“My days are not typical. Every day has different challenges. For example I could be working with the homeless who need identification such as a birth certificate to enable them to get a roof over their head or an older person who has never had their birth registered.”
What is the best part of your job?
“I get a lot of job satisfaction from assisting people to have ‘that piece of paper’ to confirm that they really do exist, especially older people, who share their personal and confidential information with me.”
What has been your career highlight?
“Being acknowledged for being innovative and also being supported to implement new ways of doing business with Indigenous clients.”
What personal attributes do you need?
“To succeed in this job you need:
- strong communication skills
- analytical ability
- a willingness to be open to ‘looking outside the square’.”
