Mediation skills - Brisbane

This course in mediation skills is based on our Dispute Resolution Branch’s mediator training program. This course provides participants with:

• a structure for the conduct of mediations
• the ability to adopt an impartial role as a mediator
• a framework on which to build further skills.

At the end of this course participants are expected to be able to plan and set up a simple mediation session and manage the various stages of the process competently. The course also provides an excellent conceptual framework and general skills for people engaged in simple disputes and enables them to integrate skills gained in the course into current or proposed areas of work or interest.

Who can benefit from this course?

This course is designed for any person wishing to learn about the theory and practices of mediation, conflict management and negotiation skills. It is also beneficial for those who wish to update their knowledge and skills in these areas.

Training approach

The training course is based on adult learning principles, comprising:

• formal presentations and demonstrations
• group discussion and debriefing
• structured exercises
• simulated roleplays
• coaching and feedback.

To learn effectively, people need to be able to take risks. As a training group, the following principles are important to enable this:

• respect for each others’ views and opinions
• willingness to participate along with a ‘right to pass’
• openness to feedback.

Registration

Registration is required for this course. Please use the training registration form (PDF file 82.4 KB) to book your place.

Please note: Your place in a course is only confirmed when you receive a confirmation email. If you do not receive an email within 5 working days please contact our office. Fees include GST, course materials, catering and a certificate or receipt upon completion. Courses are subject to numbers; prices are subject to change.

Coaching

Coaches are experienced mediators trained to supervise role plays and provide constructive feedback to participants throughout the course. Their role is to support and coach participants as they develop new skills. Coaches will also assist the trainers in assessment. During role plays, the ratio of coaches to participants is one to four.

Assessment

Participants will be assessed via participation and role plays. Coaches and/or trainers will observe participants to ensure they meet the criteria outlined in the training manual. Participants who attend all three days and meet all criteria will be issued a certificate of attainment. Participants who do not meet all criteria will be issued a certificate of attendance.

Partnership with Griffith University

This course forms part of the subjects offered in Griffith University’s Graduate Certificate in Dispute Resolution. Participants who complete this training course successfully may enrol directly into the relevant course.