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Workplace conflict resolution

Experiencing conflict in the workplace?

The three day Workplace Conflict Resolution course gives you positive strategies to help manage conflict situations in the workplace. Our program comprises of three one-day courses on managing difficult behaviours, negotiation skills and prevention of workplace bullying. You can choose to attend one, two or three days of the program. This course is excellent if you would like to develop more self-confidence, take a proactive rather than a reactive approach to situations, and enhance your effectiveness in working with others.

What is the content?

This course includes topics such as

  • Managing difficult behaviours:
    • elements that can amplify conflict
    • strategies to manage difficult behaviours.
  • Negotiation skills:
    • interest based negotiation
    • an effective model and stages for a planned and impromptu negotiation.
  • Prevention and management of workplace bullying:
    • what is and is not bullying behaviour
    • strategies to manage and prevent bullying.

Is this course part of a tertiary program?

Many people attend this course to equip themselves with dispute resolution skills. However, this course can also be used towards credits for Griffith University’s Graduate Certificate in Dispute Resolution.

Who runs this course?

Since its inception in 1990, Dispute Resolution Branch (DRB) has delivered hundreds of training programs which are highly regarded and cost effective. This training is part of DRB’s overall role to provide confidential mediation, facilitation and other dispute resolution services to the community.

How can I register for a course?

To register for our training course please use the training registration form and email, fax or post it to the DRB office.

07 3239 6277
Dispute Resolution Branch
GPO Box 149
Brisbane, Qld, 4001

Please note: Your place in a course is only confirmed when you receive a confirmation email. If you do not receive an email within 5 working days please contact our office.

Starts 20 March 2013 9am
Ends 22 March 2013 5pm
Duration 2 days and 8 hours
Contact Name
Type Training course
Cost $1040 ($905 concession)
Single days $385/day
Location Brisbane
Catering Refreshments and lunches
Registration No
Fully booked? No

Register for a course online

Use the online registration and payment form to register for one of our courses.

For enquiries about mediation training contact the Dispute Resolution Branch Training Unit.

Phone: +61 7 3239 6277

Fax: +61 7 3239 6284



Other enquiries

For all other enquiries contact the Dispute Resolution Branch

Level 1
Brisbane Magistrates Court
363 George Street
Brisbane QLD 4000

Postal address
GPO Box 149
Brisbane QLD 4001

+61 7 3006 2518

+61 7 3239 6284

Last reviewed
4 January 2013
Last updated
9 April 2014

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