Workplace conflict resolution
Experiencing conflict in the workplace?
The three day Workplace Conflict Resolution course gives you positive strategies to help manage conflict situations in the workplace. Our program comprises of three one-day courses on managing difficult behaviours, negotiation skills and prevention of workplace bullying. You can choose to attend one, two or three days of the program. This course is excellent if you would like to develop more self-confidence, take a proactive rather than a reactive approach to situations, and enhance your effectiveness in working with others.
What is the content?
This course includes topics such as
- Managing difficult behaviours:
- elements that can amplify conflict
- strategies to manage difficult behaviours.
- Negotiation skills:
- interest based negotiation
- an effective model and stages for a planned and impromptu negotiation.
- Prevention and management of workplace bullying:
- what is and is not bullying behaviour
- strategies to manage and prevent bullying.
Is this course part of a tertiary program?
Many people attend this course to equip themselves with dispute resolution skills. However, this course can also be used towards credits for Griffith University’s Graduate Certificate in Dispute Resolution.
Who runs this course?
Since its inception in 1990, Dispute Resolution Branch (DRB) has delivered hundreds of training programs which are highly regarded and cost effective. This training is part of DRB’s overall role to provide confidential mediation, facilitation and other dispute resolution services to the community.
How can I register for a course?
To register for our training course please use the training registration form and email, fax or post it to the DRB office.
- 07 3239 6277
- Dispute Resolution Branch
GPO Box 149
Brisbane, Qld, 4001
Please note: Your place in a course is only confirmed when you receive a confirmation email. If you do not receive an email within 5 working days please contact our office.
|Starts||20 March 2013 9am|
|Ends||22 March 2013 5pm|
|Duration||2 days and 8 hours|
|Cost||$1040 ($905 concession)
Single days $385/day
|Catering||Refreshments and lunches|