Forms and publications

This three-day course is for people wishing to improve their skills in facilitating group decision making processes and assisting groups to achieve productive outcomes. The course also addresses management of conflict in groups.

This course in mediation skills is based on the Dispute Resolutions Branch’s Mediator training program. This course provides participants with:

• a structure for the conduct of mediations
• the ability to adopt an impartial role as a mediator
• a framework on which to build further skills.

National Mediator Accreditation Assessment is for people who have completed the five-day mediation skills training with the Dispute Resolution Branch (DRB) and now wish to have their mediation skills assessed for national accreditation, under the National Mediator Accreditation System (NMAS).

This one-day workshop is for people who have already completed the five-day mediation skills training with the Dispute Resolution Branch (DRB) and wish to further develop their understanding of, and skills in, mediation. In some situations, experienced mediators who have trained elsewhere may also be able to participate.

This three-day course addresses the principles of restorative justice as a dispute resolution process within the criminal justice system. The course explores the historical context of this type of mediation process and issues that need to be considered for effective practice.

This three-day workshop comprises:

• Managing Difficult Behaviours
• Negotiation Skills
• Prevention of Workplace Bullying.

Facilitation literally means ‘easing the way’. It is a process designed to enable a group of people to reach their own decision.

Mediation is a way of helping people settle a dispute without having to go to court.

The Dispute Resolution Centre

The Dispute Resolution Centre (Fact sheet D1) - Arabic translation

The Dispute Resolution Centre (Fact sheet D1) - Bosnian translation

The Dispute Resolution Centre (Fact sheet D1) - Chinese traditional

The Dispute Resolution Centre (Fact sheet D1) - Chinese translation

The Dispute Resolution Centre (Fact sheet D1) - Croation translation

The Dispute Resolution Centre (Fact sheet D1) - Korean translation

The Dispute Resolution Centre (Fact sheet D1) - Serbian translation

The Dispute Resolution Centre (Fact sheet D1) - Spanish translation

The Dispute Resolution Centre (Fact sheet D1) - Tagalong translation

The Dispute Resolution Centre (Fact sheet D1) - Vietnamese translation

If you are in conflict with someone and you don’t know how to deal with it, some of these tips may be helpful.

The Dispute Resolution Branch (DRB) is committed to providing quality service, and therefore values your feedback and comments. We are collecting this information only for the purpose of assisting us to improve our services.

This form should be used to register and pay for training courses.

This kit contains tips on how you can talk with your neighbour and information about how mediation may help you, including:

• an explanation of the mediation process and what it involves
• a workbook to complete and prepare for your mediation
• a final checklist to ensure you are ready for your mediation session.

The Dispute Resolution Branch (DRB) assist the Queensland community to resolve their disputes more effectively through provision of accessible, timely and effective mediation services and conflict management training.