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Mediation

Mediation is a way of helping people settle a dispute without having to go to court. Our trained mediators act as an impartial third party and guide you through a structured mediation process.

Our mediation services are generally provided free to the public. However we provide facilitations and workplace mediations on a fee-for-service basis.

Mediation can be used in the following types of disputes:

  • neighbourhood
  • family
  • separating couples
  • commercial
  • workplace
  • property.

This means savings in time, legal fees and court costs for you and the whole community. It also frees the court system to concentrate on problems that require determination by an outside party.

Normally an agreement reached in mediation is not legally binding, but you can make it enforceable by law if you choose to. Mediation is also ‘privileged’. This means that nothing said during mediation can be used in a court of law.

Free mediation services for disputes between neighbours

The Dispute Resolution Centres offer free mediation services to assist people to manage their neighbourhood disputes without having to go to court.

Abbreviated mediation

If you have to appear before Queensland Civil and Administrative Tribunal or Minor Debts Court it is possible to settle your matter by abbreviated mediation before the magistrate makes that decision for you.

Mediation for separating couples

Separating couples may find themselves in dispute over such issues as property settlement, care of the children, child support and other financial matters.

Mediation for Aboriginal and Torres Strait Islanders

Mediation is more in keeping with the traditional ways of settling disputes in Aboriginal and Torres Strait Islander communities.

Dispute resolution in the workplace

Disputes in the workplace can be damaging for all concerned. It is important to resolve them quickly and fairly.

Arranging mediation

When you contact a dispute resolution centre, staff will take some details about the dispute and about you and the other party. If the matter is suitable for mediation, our staff will then contact the other party, explain about mediation, and invite them to participate.

Contact us

Call your nearest Dispute Resolution Centre

  • Brisbane 
    (07) 3239 6007 / 1800 017 288
  • Hervey Bay
    (07) 4125 9225 / 1800 681 109
  • Rockhampton
    (07) 4938 4249 / 1800 817 927
  • Mackay
    (07) 4967 4404 / 1800 501 576
  • Townsville
    (07) 4799 7870 / 1800 809 605
  • Cairns
    (07) 4039 8742 / 1800 671 680

Training enquiries

For enquiries about mediation training contact the Dispute Resolution Branch Training Unit.

Phone: +61 7 3239 6277

Fax: +61 7 3239 6284

Email: trainingdrb@justice.qld.gov.au

Contacts

Other enquiries

For all other enquiries contact the Dispute Resolution Branch

Address
Level 1
Brisbane Magistrates Court
363 George Street
Brisbane QLD 4000

Postal address
GPO Box 149
Brisbane QLD 4001

Phone
+61 7 3006 2518

Fax
+61 7 3239 6284

Last reviewed
8 November 2011
Last updated
9 March 2012

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