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Free mediation services for disputes between neighbours

The Dispute Resolution Centres offer free mediation services to assist people to manage their neighbourhood disputes without having to go to court.

Our trained mediators act as an impartial third party and guide you through a structured mediation process.

You can contact one of our dispute resolution centres yourself or you may be referred by a private solicitor, magistrate, Legal Aid Queensland or a counsellor. There is no cost to you for this service.

When you contact a dispute resolution centre, staff will take some details about the dispute and about you and the other party. If the matter is suitable for mediation, our staff will then contact the other party, explain about mediation, and invite them to participate. Mediation will not work unless both sides are willing to participate.

Our mediators will help you to decide what you want the meeting to achieve, and will keep the discussion on track. They ensure that both sides get a fair hearing. When you reach an agreement, the mediators will write it down and read it back to you, so that both of you are clear about what you have agreed to.

You may also find the following resources useful when managing conflict with your neighbours

Contact us

Call your nearest Dispute Resolution Centre

  • Brisbane 
    (07) 3239 6007 / 1800 017 288
  • Hervey Bay
    (07) 4125 9225 / 1800 681 109
  • Rockhampton
    (07) 4938 4249 / 1800 817 927
  • Mackay
    (07) 4967 4404 / 1800 501 576
  • Townsville
    (07) 4799 7870 / 1800 809 605
  • Cairns
    (07) 4039 8742 / 1800 671 680

Training enquiries

For enquiries about mediation training contact the Dispute Resolution Branch Training Unit.

Phone: +61 7 3239 6277

Fax: +61 7 3239 6284

Email: trainingdrb@justice.qld.gov.au

Contacts

Other enquiries

For all other enquiries contact the Dispute Resolution Branch

Address
Level 1
Brisbane Magistrates Court
363 George Street
Brisbane QLD 4000

Postal address
GPO Box 149
Brisbane QLD 4001

Phone
+61 7 3006 2518

Fax
+61 7 3239 6284

Last reviewed
8 November 2011
Last updated
9 March 2012

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