Community visitor program
The Community Visitor Program is designed to protect the interests of adults who live in supported accommodation facilities and mental health facilities (visitable sites) and have impaired capacity or a mental or intellectual impairment and cannot make their own decisions.
Community Visitor Program’s tenth anniversary
The Community Visitor Program (CVP) – an integral area of the Office of the Adult Guardian – observes its ten-year anniversary.
February marks a decade of CVP’s service to those who are among the most vulnerable in our society. CVP is dedicated to safeguarding the rights and interests of adults with impaired decision-making capacity who reside in supported accommodation facilities and mental health acute care units across Queensland
Since commencing operations in February 2002, CVP has conducted thousands of site visits to inquire into and resolve complaints about the standard of services provided by government and non-government organisations.
Throughout this 10 year period, the number of consumers of this vital service has grown to almost 9,000 Queensland adults who live in approximately 1100 sites across the state.
A recent reform process has resulted in improved practices which will enable CVP to provide even greater safeguards for the decade ahead.
Who we assist
The community visitor program assists adults with impaired capacity living in visitable sites.
How we conduct visits
We make regular unannounced visits to visitable sites on a regular basis to make sure the rights of adults are being protected.
Role and function of community visitors
Visitors inquire into issues raised by residents or their representatives, and try to resolve complaints on behalf of residents.
Community visitor reports
Our reports can help to raise awareness of resident’s interests, and we encourage management to use them to improve care at their site.