Our decisions

We make decisions based on a corporate governance framework that emphasises:

  • our overall purpose and objectives
  • a need for ethics, openness and accountability
  • ways to manage our information and resources.

Terms of reference

We are a member of the Consumer Affairs Forum, which consists of all fair trading agencies from Australia and New Zealand.

Consumer Affairs Forum charter 2015-2017 (PDF, 680KB)

Consumer Affairs Forum strategic agenda 2015–2017 (PDF, 781KB)

Memoranda of understanding

We have agreements with the following agencies:

Indigenous Consumer Assistance Network (PDF, 506KB)

Legal Services Commission (PDF, 73KB)

Australian Competition and Consumer Commission (PDF, 168KB)

Australian Securities and Investments Commission (PDF, 345KB)

Energy and Water Ombudsman (PDF, 216KB)

Queensland Police Service (PDF, 129KB)

Department of Transport and Main Roads (PDF, 380KB)