OFT services

The Office of Fair Trading (OFT) aims to deliver a fair and safe marketplace for Queensland consumers and businesses. To do this, we provide a wide range of key services.

Consumer services

Consumer rights

We can tell you about your rights when it comes to guarantees, warranties and refunds.

Guarantees, warranties and refunds

Consumer rights and responsibilities

Consumer complaints

We can help you negotiate with a business to resolve complaints. You should always try to talk to the business first.

Make a complaint

Investigation and compliance

We investigate whether a business may have broken a consumer law. We can take enforcement action against a business.


We help you identify common scams and keep you up to date with recent scams. You can file a scam report so that we can let other people know.

Scams and fraud


We offer consumer advice about buying or selling a home. This includes standalone houses and units in large complexes.

Buying a home

Selling a home

Product safety

We make sure your products are safe to use. We enforce safety standards for:

  • household goods
  • electrical goods
  • appliances
  • toys.

We do this by:

  • doing regular tests on products
  • investigating your complaints
  • issuing bans, recalls and warnings.

Product safety

Licensing and registration

Industry licensing

We issue licences to people who work in a range of industries. This protects consumers and helps make sure of high professional standards.

  • Property agents and managers
  • Security providers
  • Motor dealers
  • Tattoo parlour operators and tattooists
  • Second-hand dealers and pawnbrokers
  • Inbound tour operators
  • Introduction agents
  • Debt collectors and process servers.

Associations and non-profits

We can help you form or run:

We also keep a public list of all registered incorporated associations, charities and cooperatives. Anyone can ask to access this list.