Our policies

These documents define our policies and set limits for the way we do our work.

Codes of practice

Complaint handling process

Directives

Guidelines

Policies

Compliance and enforcement policy and standards (PDF, 824KB)

Enforceable undertaking policy and guideline (PDF, 379KB)

Conflicts of interest policy (PDF, 190KB)

Client aggression policy (PDF, 433KB)

Tattoo industry compliance operating policy (PDF, 164KB)

Claim fund decision referral and approval policy (PDF, 175KB)

Public information disclosure policy (PDF, 195KB)

Odometer tampering claims against the claim fund policy (PDF, 195KB)

Disclosure of complaint related information policy (PDF, 203KB)

Cold call investment fraud policy (PDF, 210KB)

Entry, search and seizure policy (PDF, 170KB)