Make a complaint about our office

If you want to make a complaint about our office or staff, you should:

  1. complain to us directly
  2. follow the Department of Justice and Attorney-General complaints process (if you still have concerns).

If you have feedback—positive or negative—about our documents or website, see submit feedback about our documents or website.

Step 1: Complain to us directly

By email

Email public.advocate@justice.qld.gov.au to tell us your concerns related to our office or staff.

We will respond by email within 28 working days of receiving your email.

By post

Post a letter outlining your concerns related to our office or staff to:

Office of the Public Advocate
GPO Box 149
BRISBANE  QLD  4001

If you would like a response, please ensure you include your contact details. We will respond to you within 28 working days of receiving your letter.

Step 2: Complain to the department

Our office is supported by the Department of Justice and Attorney-General.

If we have not been able to resolve your complaint, you can submit a complaint through the department’s complaint process. We follow the department’s Client complaint management policy.

Submit your complaint.