Make a complaint about our office
If you want to make a complaint about our office or staff, you should:
- complain to us directly
- follow the Department of Justice and Attorney-General complaints process (if you still have concerns).
If you have feedback—positive or negative—about our documents or website, see submit feedback about our documents or website.
Step 1: Complain to us directly
Email firstname.lastname@example.org to tell us your concerns related to our office or staff.
We will respond by email within 28 working days of receiving your email.
Post a letter outlining your concerns related to our office or staff to:
Office of the Public Advocate
GPO Box 149
BRISBANE QLD 4001
If you would like a response, please ensure you include your contact details. We will respond to you within 28 working days of receiving your letter.
Step 2: Complain to the department
Our office is supported by the Department of Justice and Attorney-General.
If we have not been able to resolve your complaint, you can submit a complaint through the department’s complaint process. We follow the department’s Client complaint management policy.