The Commissioner's office
The role of the Commissioner's Office is to assist people who live, work or invest in community titles schemes in accordance with the powers conferred on it by the Body Corporate and Community Management Act 1997 (the BCCM Act).
The BCCM Act states that the Commissioner's Office must provide a dispute resolution service and an information service. The dispute resolution service resolves disputes through conciliation or adjudication. The information service responds to community enquiries about the legislation, promotes our services and conducts information seminars to assist our clients to understand their rights and obligations under the BCCM Act. The Commissioner's Office also provides a search facility enabling the public to access adjudicator's orders affecting particular community titles schemes.
All of these services are primarily delivered through our Brisbane office, however regional Queensland is served by a freecall information line (1800 060 119) and by seminars delivered in response to client needs.
The main objectives of the Commissioner's Office are to provide people involved with community titles schemes with:
- an efficient and relevant information and education service
- a quality dispute resolution service which is timely and responsive
- prompt and accurate searches of adjudicators orders.
Services provided
The Commissioner's Office provides the following services:
- a dispute resolution service for people involved with community titles schemes
- information in response to telephone and written enquiries from clients
- personal meetings with clients to provide information
- information seminars
- information brochures on the legislation
- maintenance of a database of adjudicator's orders relating to individual community titles schemes
- searches of adjudicator's orders
- liaison with interest groups and industry bodies to ensure that our services are meeting client needs.
The complete text of selected adjudicator decisions is available at Australasian Legal Information Institute - Queensland BCCM Commissioner - Adjudicators Orders