BCCM dispute resolution service

The BCCM dispute resolution service:

• Encourages parties to resolve disputes themselves through self-resolution (PDF, 142.9 KB)
• Encourages parties to engage in conciliation (PDF, 143.4 KB) in an attempt to settle the dispute without the need for a formal order
• Resolves disputes through adjudication (PDF, 146.7 KB), in the event that the matter cannot be settled.

Some 'complex' disputes such as lot entitlements or contractual disputes must be dealt with by the Queensland Civil and Administrative Tribunal (QCAT) or by specialist adjudication with the agreement of all parties.

Download the conciliation form (form 22) (PDF, 125.1 KB) and adjudication form (form 15) (PDF, 152.9 KB).

Also available are the:

• Guide to completing the conciliation application (PDF, 47.0 KB)
• Checklist for completing the conciliation application (PDF, 35.7 KB)
• Guide to completing the adjudication application (PDF, 51.0 KB)
• Checklist for completing the adjudication application (PDF, 87.1 KB).

The following practice directions are issued by the Commissioner to provide further information on the policies and procedures applying to dispute resolution applications lodged with the Commissioner’s Office:

General

1. Evidence of a dispute (PDF, 25.9 KB)
2. Representation (PDF, 26.4 KB)
3. Communication and document management (PDF, 28.4 KB)
4. Fees and charges for dispute resolution applications (PDF, 26.6 KB)
5. Parties' costs (PDF, 24.8 KB)
6. By-law enforcement applications (PDF, 29.4 KB)
7. Standing of parties (PDF, 22.4 KB)
8. Complex dispute (PDF, 22.0 KB)
9. False or misleading information or documents (PDF, 21.2 KB)
10. Dismissal of applications by the commissioner (PDF, 21.1 KB)
11. Approval of alternative insurance (PDF, 21.9 KB)
12. Legal and other assistance (PDF, 24.8 KB)
13. Material submitted in relation to an application (PDF, 22.3 KB)
14. Consent orders (PDF, 19.4 KB)

Conciliation

1. Conciliation process (PDF, 27.2 KB)
2. Conciliation applications (PDF, 27.0 KB)
3. Matters not appropriate for conciliation (PDF, 49.3 KB)
4. Preparing for conciliation (PDF, 27.3 KB)
5. Representation and attendance at conciliation sessions (PDF, 26.8 KB)
6. Admissibility of information from conciliation (PDF, 25.8 KB)
7. Internal dispute resolution (PDF, 23.2 KB)

Adjudication

1. Adjudication process (PDF, 29.8 KB)
2. Adjudication applications (PDF, 36.8 KB)
3. Application time limits (PDF, 26.6 KB)
4. Interim order applications (PDF, 35.6 KB)
5. Administrator appointments (PDF, 27.8 KB)
6. Emergency expenditure applications (PDF, 26.8 KB)
7. Expeditable applications (PDF, 27.1 KB)
8. Specialist adjudication (PDF, 26.8 KB)
9. Adjudicator's orders (PDF, 27.1 KB)
10. Debt disputes (PDF, 23.7 KB)
11. Supplementary orders (PDF, 20.7 KB)