Justice mediation for complainants

Benefits of justice mediation

Justice mediation gives you a chance to talk about the hurt, loss and inconvenience the defendant's behaviour has caused, and your feelings about the incident.

You will have the opportunity to:

• tell the defendant how their behaviour affected you
• ask questions about the incident
• express your feelings in a supportive environment of family and friends who share your feelings
• reduce your fear of further victimisation
• receive an explanation or apology from the defendant
• make an agreement with the defendant about how they can repair the harm they have caused.

Your participation can also help the defendant better understand the impact of their actions on you and family and friends.

How is justice mediation organised?

The following bodies can refer matters to us for justice mediation:

• police
• the Office of the Director of Public Prosecutions
• the court.

Before this happens, you need to approve the referral. Once we receive the referral, one of our coordinators will contact you and explain the process and the role of the mediators. Careful preparation and assessment always takes place before mediation happens.

All matters you discuss with our staff are treated in confidence. No information is passed on to the defendant or other parties without permission. You can arrange and receive legal advice before and during the mediation.

You can invite family or friends who can support you during a mediation. If you do not wish to attend the mediation in person, you may choose to:

• write a victim impact statement
• send a tape recorded message to be played to the defendant
• nominate a friend or family member to attend on your behalf.