Emergency updates

This page provides information for our customers and staff about current emergencies which may impact our service delivery.

Natural disasters

Our department’s operations are not currently affected by a natural disaster.

In the event of an emergency, our staff are urged to pay attention to their local situation, tune in to warnings on local radio, and check relevant department social media channels and websites.

Updates will be available to staff by calling the staff hotline on 1800 728 277.

If you are in an affected region, safety should be your first priority. Please heed the advice of police and local authorities and do not take risks or put yourself in any danger.

If it is not safe for you to travel to or from work, please speak to your manager.


We are committed to continued service delivery during the COVID-19 pandemic and our operations are continuing as usual wherever practicable.

However, due to COVID-19, we are taking extra precautions to keep our customers and staff safe and are constantly revising our service delivery models to comply with the latest advice from health authorities.

For example, you may find that if you visit one of our face-to-face services you may be asked to wear a face mask, ensure you physically distance from other customers and staff, or make cashless payments.

Current information about the latest COVID-19 restrictions can be found on the Queensland Health COVID-19 website.

COVID-19 vaccine

Having a COVID-19 vaccine is your choice and remains the best way to protect yourself and your loved ones from serious illness or death from the virus. Just as we have vaccines to help protect us against diseases like measles, whooping cough, chicken pox or the flu, the COVID-19 vaccine is helping to protect us against the serious side effects of COVID-19.

Combined with COVID-safe behaviours, vaccines give us the best chance of keeping our community safe. Let’s protect each other, especially the most vulnerable members of our community, so we can get back to doing the things we enjoy.

For more information about COVID-19 vaccines, including getting vaccinated and vaccine information in your language, visit the COVID-19 vaccine website.

Information for staff

All staff are encouraged to regularly visit the Queensland Health website for current information about COVID-19, including:

The Queensland Government Directive 01/20 details the employment arrangements that apply in the event of a health pandemic. Please contact your manager to discuss leave and work arrangements if the current Queensland Health advice regarding possible COVID-19 symptoms or exposure applies to you or a family member.

If you are unwell or showing symptoms of COVID-19, please stay at home. Please contact your supervisor or manager if you are unwell or unable to come to work.

Many of our work areas have made changes to their operations in response to the virus. If you are unsure how this relates to your work unit, please speak to your supervisor or manager.

To support and improve the health and wellbeing of our staff, we also provide an Employee Assistance Program that can provide confidential support.

If you have access to the staff intranet, please ensure you stay up-to-date with the latest news about how COVID-19 may be changing the way your team works.

More information