Emergency updates

This page provides information for our customers and staff about current emergencies which may impact our service delivery.

Natural disasters

Our department’s operations are not currently affected by a natural disaster.

In the event of an emergency, our staff are urged to pay attention to their local situation, tune in to warnings on local radio, and check relevant department social media channels and websites.

Updates will be available to staff by calling the staff hotline on 1800 728 277.

If you are in an affected region, safety should be your first priority. Please heed the advice of police and local authorities and do not take risks or put yourself in any danger.

If it is not safe for you to travel to or from work, please speak to your manager.


We are committed to delivering safe services in line with the latest advice from health authorities.

From 14 October 2022, it is no longer mandatory to self-isolate at home if you test positive to COVID-19.

However, Queensland Health strongly recommends people who have tested positive to COVID-19—or who have any symptoms of an acute respiratory infection—should:

  • stay home to isolate until your symptoms resolve; that means at least 24 hours has passed without having a fever and without using fever-reducing medications, such as paracetamol or ibuprofen
  • avoid entering hospitals, residential aged-care facilities, or disability accommodation services for at least 7 days, and only when you no longer have symptoms
  • wear a face mask in an indoor setting and if you are unable to physically distance outside for at least 7 days after testing positive to COVID-19.

Information about the current COVID-19 risk and latest advice can be found on the Queensland Health COVID-19 website.

Information for staff

All staff are encouraged to regularly visit the Queensland Health website for current information about COVID-19, including:

If you are unwell or showing symptoms of COVID-19, please stay at home. Please contact your supervisor or manager if you are unwell or unable to come to work.

Many of our work areas have made changes to their operations in response to the virus. If you are unsure how this relates to your work unit, please speak to your supervisor or manager.

To support and improve the health and wellbeing of our staff, we also provide an Employee Assistance Program that can provide confidential support.

If you have access to the staff intranet, please ensure you stay up-to-date with the latest news about how COVID-19 may be changing the way your team works.

More information