Priorities of OLGR
The Office of Liquor and Gaming Regulation (OLGR) contributes to safe and responsible liquor and gambling environments that minimise harm, build community confidence and support industry development.
Our purpose is to empower communities while ensuring markets are fair, safe, inclusive and socially responsible.
We work with stakeholders to ensure Queensland's regulatory framework is relevant and continues to meet government, community and industry expectations.
Four key pillars guide our business:
- A modern regulatory approach—we will be a trusted adviser to government and a visible leader in contemporary liquor and gambling regulatory thinking and policy development.
- Outstanding service experience—we will strike the right public value balance between community wellbeing and industry development.
- Community, business and government share the way forward—we will build bridges across various sectors and government to strengthen and share leadership, social capital and accountability for positive regulatory and non-statutory outcomes.
- A connected team leading positive impact—we will build a workplace where our people are supported, support each other and pursue excellence in all they do, and we will work with collaboration, creativity and innovation to deliver services to the Queensland community.
Read our governance documents:
Our balanced and fair approach to regulation focuses on reducing harm without imposing unfair regulation.
We use an evidence and risk-based approach when making decisions, setting priorities and allocating resources to support best practice in regulation and community safety.
Our licensing officers:
- assess applications for liquor and gaming licences and permits and approve them, when appropriate
- consider changes to licence conditions, variations to trading hours and changes to the number of gaming machines in clubs and hotels
- conduct probity investigations to determine the suitability of certain participants in the gaming industry
- assess—and approve, when appropriate—gaming rules, operator control systems and gambling equipment.
Our compliance officers:
- conduct compliance and technical audits of liquor and gaming operators
- undertake inspections to check compliance with the liquor and gaming Acts
- investigate complaints and take enforcement action for breaches of our laws.
We use an escalation model for compliance and enforcement. Our regulatory response escalates as a licensee's attitude to compliance deteriorates. This model aims to influence business towards maximum engagement and voluntary compliance.