OLGR's regulatory approach
The Office of Liquor and Gaming Regulation (OLGR) takes a balanced and fair approach to regulation, which focuses on reducing harm without imposing unfair regulation.
We use an evidence and risk-based approach when making decisions, setting priorities and allocating resources to support best practice in regulation and community safety.
Our licensing officers:
- assess and approve appropriate applications for liquor and gaming licences and permits
- consider changes to licence conditions, variations to trading hours and changes to the number of gaming machines in clubs and hotels
- conduct probity investigations to determine the suitability of certain gaming industry participants
- assess and approve appropriate gaming rules, operator control systems and gambling equipment.
Our compliance officers:
- conduct compliance and technical audits of liquor and gaming operators
- undertake inspections to check compliance with the liquor and gaming Acts
- investigate complaints and take enforcement action for breaches of our laws.
Our regulatory response escalates as a licensee's attitude to compliance deteriorates. This compliance and enforcement escalation model aims to influence businesses towards maximum engagement and voluntary compliance.
Our bi-annual licensing and compliance and gambling statistical summaries provide an overview of our activities.