OLGR's regulatory approach
The Office of Liquor and Gaming Regulation's (OLGR) balanced and fair approach to regulation focuses on reducing harm without imposing unfair regulation.
We use an evidence and risk-based approach when making decisions, setting priorities and allocating resources to support best practice in regulation and community safety.
Our licensing officers:
- assess applications for liquor and gaming licences and permits and approve them, when appropriate
- consider changes to licence conditions, variations to trading hours and changes to the number of gaming machines in clubs and hotels
- conduct probity investigations to determine the suitability of certain participants in the gaming industry
- assess—and approve, when appropriate—gaming rules, operator control systems and gambling equipment.
Our compliance officers:
- conduct compliance and technical audits of liquor and gaming operators
- undertake inspections to check compliance with the liquor and gaming Acts
- investigate complaints and take enforcement action for breaches of our laws.
We use an escalation model for compliance and enforcement. Our regulatory response escalates as a licensee's attitude to compliance deteriorates. This model aims to influence business towards maximum engagement and voluntary compliance.
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