OLGR's regulatory approach
The Office of Liquor and Gaming Regulation (OLGR) takes a balanced and fair approach to regulation, which focuses on reducing harm without imposing unfair regulation.
We use an evidence and risk-based approach when making decisions, setting priorities and allocating resources to support best practice in regulation and community safety.
Our licensing officers:
- assess and approve appropriate applications for liquor and gaming licences and permits
- consider changes to licence conditions, variations to trading hours and changes to the number of gaming machines in clubs and hotels
- conduct probity investigations to determine the suitability of certain gaming industry participants
- assess and approve appropriate gaming rules, operator control systems and gambling equipment.
Our compliance officers:
- conduct compliance and technical audits of liquor and gaming operators
- undertake inspections to check compliance with the liquor and gaming Acts
- investigate complaints and take enforcement action for breaches of our laws.
Our regulatory response escalates as a licensee's attitude to compliance deteriorates. This compliance and enforcement escalation model aims to influence businesses towards maximum engagement and voluntary compliance.
Regulator performance report
Our annual regulator performance report demonstrates how we are embedding the government’s 5 model practices for regulators into business practice and outlines plans for future improvements.
Read the report:
- 2023–24 Regulator performance report
- 2022–23 Regulator performance report
- 2021–22 Regulator performance report
More information
- Read our liquor statistics and gambling research and statistics pages for more information about our activities.
- Read an overview of our priorities.
- Find out about the laws we administer and our policies.
- Liquor and gaming information for licensees is on the Business Queensland website.
- Read about casino regulation.