Learn how to effectively resolve disputes

Learn how to effectively resolve disputes

The Department of Justice and Attorney-General is offering training for people interested in becoming accredited mediators in commercial, workplace, neighbourhood and family matters.

Conducted by the Department’s South Queensland Dispute Resolution Centre in Brisbane, the five-day Level 1 course will run from 9 to 13 September and the three-day Level 2 course will run from 16 to 18 October.

Training Manager Janet Barnes said the interactive training would give participants the knowledge and skills to become mediators in workplaces, the community and everyday life.

“You’ll learn about the theory and practice of facilitative mediation and interpersonal conflict management, and build your competence, confidence and communication skills.

“Plus you have opportunities to network with like-minded professionals,” Mrs Barnes said.

“There will be activities, discussions and short role plays on agenda setting, exploration, private sessions, option generation, negotiation and agreement writing.

“Coached role plays enable you to experience and practise the entire mediation process in preparation for National Mediator Accreditation assessment on the final day of our Level 2 course.

“Mediators have specific skills to assist the process for parties to reach a mutually agreed solution—that’s where our training is important.” she said.

“These practical skills are useful in workplace and social situations, such as enhancing customer service and managing difficult conversations.”

Mrs Barnes said mediators don’t give advice or pass judgment.

“They guide people through a structured process, create an environment where all parties have a chance to speak and be heard, and keep the discussion going smoothly so people can find their own solutions.

“This saves time, legal fees, and court costs for the people involved and the community at large, and it helps free up our court system,” she said.

For more information about Mediation Level 1 and Level 2 courses, and to register, visit www.qld.gov.au/learnmediation or phone 07 3738 7017.