Our policies

The department’s governance framework incorporates our policies, procedures and guidelines that govern the way we deliver services to Queensland. Our policies align to legislative requirements and to whole‑of‑government policy framework requirements.

These Right to Information pages are constantly being updated. You can either download a document in the publication scheme from this page or send us a request to access them.

Fact sheets

Fact sheet: general principles and health care principles under Queensland’s guardianship framework

This fact sheet contains information about the general principles and health care principles that provide guidance to any person or entity performing a function of exercising a power under Queensland's guardianship legislation.

Fact sheet: obligations of attorneys under an enduring document

This fact sheet explains the important legal duties and obligations that attorneys in Queensland must comply with.

Fact sheet: obligations of guardians and administrators

This fact sheet explains the important legal duties and obligations that guardians and administrators in Queensland must comply with.

Guides

Advance health directive explanatory guide

Read this guide before completing your advance health directive. It provides detailed explanatory notes about the information required to complete the form. It steps you through the questions and provides useful information, practical examples, hints and tips.

DJAG privacy handbook (PDF, 412.9 KB)

This handbook is designed to give you a general overview of when you might need to consider the obligations in the Information Privacy Act 2009 (IP Act) and what to do, where to look for more information or who to ask for advice when you need it

DJAG privacy plan (DOCX, 500.9 KB)

The Information Privacy Act 2009 (IP Act) commenced on 1 July 2009. The IP Act contains 11 Information Privacy Principles (IPPs) which apply to the Department of Justice and Attorney-General. IPP 5 places an obligation on agencies to take steps to ensure that people are aware of the types of personal information held by an agency, why they are held, and how an individual can access their personal information. This document is designed to meet the obligations imposed by IPP 5, and contains information about the structure of the department, the differing types of personal information held, the reasons such personal information is held, and how you may access your own personal information.

Publication scheme classification guide (PDF, 63.9 KB)

This guide outlines the different classes of information within the publication scheme along with how to classify information holdings for uploading to the publication scheme

Guidelines

Director's guidelines (PDF, 1.6 MB)

A decision to prosecute or not must be based upon the evidence, the law and the director’s prosecution guidelines

DNA guidelines (PDF, 380.8 KB)

These guidelines were developed to give convicted prisoners the opportunity to request testing of DNA in very limited circumstances including where their appeal options have been exhausted. They were released on 5 August 2010. The guidelines set rigorous application criteria while also acknowledging significant developments in forensic science.

Queensland capacity assessment guidelines

These guidelines help people who are required to assess the capacity of adults to make decisions under the guardianship framework in the state.

Plans

2017–2020 waste reduction and recycling plan (PDF, 449.0 KB)

We are committed to efficiently using resources and minimising waste. To achieve this, we focus on avoiding waste in the first instance, and reusing and recycling

Policies

Administrative release policy (DOCX, 88.0 KB)

This policy enables information to be requested informally rather than under relevant Acts. It provides a framework for the department's business areas and explains how to make an information request in writing directly to the relevant business unit.

Administrative review policy (PDF, 173.3 KB)

This policy is intended to guide Queensland government officers and agencies when considering whether a decision should be subject to a merits review and what merit review mechanisms should be available in relation to decisions made under a legislative power.

Broad overview: changes to the guardianship system

On 30 November 2020, important changes to the law underpinning Queensland’s guardianship system came into effect.

CCTV policy (PDF, 947.5 KB)

This policy sets out a broad framework for the management of mobile and fixed Closed Circuit Television system (CCTV) cameras and recording devices and associated data at various Department of Justice and Attorney-General (DJAG) locations.

Claim fund decision referral and approval policy

Office of Fair Trading policy detailing delegations to decide and approve or refer claims lodged through the Claim fund established under the Agents Financial Administration Act 2014.

Client aggression policy

A policy to provide Office of Fair Trading (OFT) staff with appropriate intervention and management strategies to deal with aggressive clients or traumatic incidents in the course of their duties.

Client complaint management policy (PDF, 177.0 KB)

This policy sets the direction for client complaint management in DJAG.

Cold call (boiler room) investment fraud policy

The purpose of this policy is to detail the Queensland Office of Fair Trading’s (OFT) strategy for dealing with complaints about cold call investment fraud.

Compliance and enforcement policy and standards

The Office of Fair Trading's policy describing how we undertake compliance activities.

Compliance check policy

This policy defines compliance checks as undertaken by Office of Fair Trading (OFT) inspectors when performing their investigation and enforcement duties.

Enforceable undertaking policy and guideline

The Office of Fair Trading's policy for entering into enforceable undertakings with non-compliant traders.

Entry, search and seizure policy

The Office of Fair Trading's policy on entry, search and seizure, including stopping or moving a vehicle.

Form 9: enduring power of attorney explanatory guide

Read this guide before you begin filling in your enduring power of attorney (you can use this guide for both the short form and the long form). It provides detailed explanatory notes about the information required to complete these forms. Its steps you through the questions and provides useful information, practical examples, hints and tips.

Fraud and corruption control policy (PDF, 216.3 KB)

The Fraud and Corruption Control Policy identifies the minimum requirements and responsibilities for the governance, prevention, detection, and the response to suspected fraud and corruption within DJAG.

Information privacy: complaints and breaches investigation policy (PDF, 279.5 KB)

This policy sets out matters related to privacy complaints and investigations managed by Right to Information (RTI) and Privacy or Legal Advice and Advocacy.

Odometer tampering claims against the claim fund policy

The Office of Fair Trading's policy for handling claims about vehicle odometer tampering, against the Agents Financial Administration Act 2014 claim fund.

Public information disclosure policy

The Office of Fair Trading's policy on public disclosure of information.

Public interest disclosure policy (PDF, 177.8 KB)

The reporting of suspected misconduct within the Queensland public sector is fundamental to its ongoing integrity and health.

Publication scheme approval policy (PDF, 156.4 KB)

This policy applies to all documents to be published on the Department of Justice and Attorney-General’s website.

Registry of Births, Deaths and Marriages (RBDM) policies

List of RBDM policies documents on the publication portal

Procedures

Information Privacy: Complaints and breaches investigation procedure (PDF, 306.5 KB)

This procedure has been developed to ensure consistency in investigating privacy complaints by relevant Officers in the Department of Justice and Attorney-General.

Management of technical (low level) privacy breaches (PDF, 198.6 KB)

This procedure sets out the process for managing a minor breach received within business units of the Department of Justice and Attorney-General.