Some complaints matters have different management processes. If your complaint relates to any of the following matters, please select it to find information about the relevant complaints process.
A person who has been issued with a negative blue card notice (who is not a disqualified person) under Chapter 8 of the Working with Children (Risk Management and Screening) Act 2000 may apply to the Queensland Civil and Administrative Tribunal (QCAT) for a review of the decision within 28 days of the notice being given. QCAT is an independent body which reviews decisions made about blue cards, including the decision to issue a negative notice, or the refusal to cancel a negative notice previously issued.
Find out how to apply to QCAT for a review of blue card decisions by reading the Right to review fact sheet.
The aggrieved person may apply to the Queensland Civil and Administrative Tribunal for a review of the decision made by a dispute resolution officer, the Commissioner or their delegate, exercising functions under the Body Corporate and Community Management Act 1997.
Under the Building Units and Group Titles Act 1980, a person may appeal the decision of a referee by lodging a written notice of appeal with the referee.
Complaints about Courts transcription or recording services can be lodged through the Queensland Courts website.
A party or participant concerned about a decision made by a lawyer exercising delegated powers and functions on behalf of the Office of the Director of Child Protection Litigation (ODCPL) under the Director of Child Protection Litigation Act 2016 should seek legal advice as to whether an appeal or review should be sought. There are strict time limits, so a party or participant should act promptly.
A complaint that the ODCPL has breached an individual’s privacy by not complying with the information privacy principals in the Information Privacy Act 2009 will be immediately referred to our Right to Information and Privacy Unit to manage.
Refer to the employee complaints procedure on our intranet. For further information contact our Human Resources team on (07) 3738 9096 or via HR@justice.qld.gov.au.
The Office of Fair Trading can help you negotiate with a business to resolve a complaint or to advise you about your consumer rights. Find out more about the consumer complaint process.
If a grant applicant is not satisfied with the decision of their Community Benefit Fund application, they are to contact the Community Benefit Fund Unit. If the grant applicant is still not satisfied, they are to consider contacting the Minister and/or applying for judicial review.
A complainant who is not satisfied with Office of Fair Trading’s (OFT) findings or actions arising from a complaint—or the manner in which OFT has handled the complaint—is entitled to seek an independent internal review.
Complainants who continue to be dissatisfied with OFT following an internal review are to be advised of their options to seek a review by the Office of the Queensland Ombudsman or the Crime and Misconduct Commission. Contact OFT for more information.
Parties concerned about the result of a case—or about any other matter in connection with the case that is capable of being raised in an appeal or on review (as appropriate)—should seek legal advice as to whether or not to appeal or seek review. There are strict time limits for appeals and reviews and parties need to act promptly.
This includes decisions made by a registrar or Justice of the Peace acting in a quasi-judicial role.
If you have a complaint about the conduct of your lawyer or about a bill you have received from your lawyer, you should consider contacting the Legal Service Commission.
Complaints about decisions made by the Legal Services Commissioner or their delegate about decisions under the Legal Profession Act 2007 can be lodged through the Legal Services Commission complaints process.
Office of Liquor and Gaming Regulation
Parties adversely affected by a decision are entitled to contact the Queensland Civil and Administrative Tribunal (QCAT) to request a review of the decision within 28 days of being notified of the decision. QCAT applications are dealt with as a merits-based review of the matters before the decision-maker when the original decision was made. They involve a full exchange and review of the evidence relied upon by the decision-maker, demonstrating the quality and transparency of the decision making process.
Office of Fair Trading
Parties adversely affected by a decision—subject to the provisions of the legislation on which the decision is based—are entitled to request a review by QCAT within 28 days of being notified of the decision. QCAT applications are dealt with as a merits-based review of the matters before the decision-maker when the original decision was made and involve a full exchange and review of the evidence relied upon by the decision-maker, demonstrating the quality and transparency of the decision making process.
Parties who are dissatisfied with a response, ruling or finding of the OFT—which does not amount to a 'decision' appealable to QCAT—are entitled to seek an independent internal review. Parties who continue to be dissatisfied with the OFT following an internal review will be advised of their options to seek an external review.
All cases of suspected official misconduct against employees—including corrupt conduct, maladministration or public interest disclosure—must be reported to the Crime and Corruption Commission (CCC) by the CCC Liaison Officer, which is the Executive Director of Ethical Standards Unit at the Department of Justice and Attorney-General. You can contact the Ethical Standards Unit on (07) 3738 9822 or via ethicalstandards@justice.qld.gov.au.
If the department makes a decision in relation to your Right to Information (RTI) or Information Privacy (IP) application for access to documents—including a decision to refuse you access to, or amendment of, documents, that no documents exist or can be located, or not to waive charges—you may either:
apply for an internal review of the decision, by a different departmental officer no less senior than the original decision-maker by contacting our Right to Information and Privacy Unit
In general, a 20 business-day time limit applies in which you can lodge an application for review.
An applicant can apply for an internal review of a decision to grant (or not grant) assistance under the Victims of Crime Assistance Act 2009. The applicant can contact Victim Assist Queensland and request a review of the decision. The request must be made within 28 days of receiving notice of the decision.
If the applicant is still not satisfied after an internal review, they can apply to the Queensland Civil and Administrative Tribunal (QCAT) for an external review.
