Compliments and complaints form

Please use this online form to submit your compliments and complaints about our department’s products, services, procedures, practices or policies.

Some complaints are out of scope and follow a different process. Find out more about those complaint types.

1. Details of compliment or complaint

   1. Select the relevant business area *

      -- Please Select --Community Justice ServicesCorporate ServicesCourts and TribunalsCrown LawForensic Science QueenslandHarm Prevention and Regulation - Blue Card ServicesJustice Policy and ReformPortfolio Governance and Executive ServicesLegal Services CommissionOffice of the Director of Child Protection LitigationOffice of the Director of Public ProsecutionsOffice of the Public AdvocateOffice of the Public GuardianQueensland State Archives

      Community Justice Services division includes:

      • Justices of the Peace
      • Registry of Births, Deaths and Marriages
      • Office of the Commissioner for Body Corporate and Community Management
      • Dispute Resolution Branch.

      Do not use this form to make a complaint about the decision of a referee under the Building Units and Group Titles Act 1980 or to seek a review of a body corporate decision. See out of scope complaints for more information.

      Corporate Services division includes:

      • Financial Services
      • Information Technology Services
      • Infrastructure Services
      • Investment and Commissioning
      • People, Capability and Culture.

      Courts and Tribunals division includes:

      • Coroners Court of Queensland
      • Magistrates Courts Service
      • Queensland Civil and Administrative Tribunal
      • Reform and Support Services
      • Supreme, District and Land Courts Service.

      Please be aware that Forensic Science Queensland (FSQ) cannot comment on or disclose information about matters that are subject to active police investigations or matters before the courts. If you have concerns regarding such matters, please contact the investigating officer within the Queensland Police Service (QPS) or the relevant prosecutor within the Office of the Director of Public Prosecutions (ODPP). Due to legislative restrictions, FSQ is limited in its capacity to disclose confidential information to entities other than QPS or the ODPP.

      There is a helpline established for victims of sexual violence who are affected by FSQ’s forensic testing inquiry and for people who know affected victims. The Forensic Support Line (1300 264 827) is available Monday to Friday from 9am to 6pm and can help you:

      • Understand the inquiry into forensic DNA testing in Queensland
      • Cope with any impacts it has had on you, or on a criminal justice case
      • Support your needs.

      Details about further supports available can be found on the Forensic Science Queensland website.

      Harm Prevention and Regulation division includes:

      • Queensland Worker Screening Services (including Blue Card Services and Disability Worker Screening)
      • Office of Fair Trading
      • Office of Liquor and Gaming Regulation
      • Reform and Performance.

      This option can be used to make a complaint about Blue Card Services or you can choose ‘Blue Card Services’ from the list.

      If your complaint is about a business or seller—not the Office of Fair Trading team—please make a consumer complaint.

      Blue Card Services looks after applications and updates relating to a Blue Card—Queensland Working with Children Check, a screening process that assesses a person’s suitability to work with children.

      You can use this option to make a complaint about the Blue Card Services team. Do not use this form if you are seeking a review of the decision to issue a negative blue card notice or a refusal to cancel a negative notice previously issued. See out of scope complaints for more information.

      Justice Policy and Reform division includes:

      • First Nations Justice Office
      • Justice Reform Office
      • Regulatory Policy
      • Secretariats Support
      • Special Projects and Statutory Reviews
      • Strategic Policy and Legislation.

      Portfolio Governance and Executive Services division includes:

      • Ethical Standards
      • Executive Services
      • Office of the General Counsel
      • Internal Audit
      • Strategic Communication
      • Strategy and Governance.

      Complaints about decisions made by the Legal Services Commissioner or their delegate under the Legal Profession Act 2007 can be lodged through the Legal Services Commission complaints process.

      The Office of the Director of Child Protection Litigation does not handle complaints for Blue Card Services.

      Do not use this form to make a complaint about decisions made by the Office of the Director of Child Protection Litigation. See out of scope complaints for more information.

      Do not use this form to make a complaint about a prosecutor decision. Complaints about decisions made by a prosecutor or a legal or court proceeding are made to the Office of the Director of Public Prosecutions .

      Find out more about the ODPP compliments and complaints process.

      Do not use this form to make a complaint about Public Guardian decision. See out of scope complaints for more information.

      Please use if the business area is unknown or not listed above.

   2. Is this matter related to Blue Card—Queensland Working for Children Check?*

      • Yes
      • No
   3. (If you chose '0' above)

      This option is not for complaints relating to the Blue Card—Queensland Working for Children Check.

      If your complaint is about Blue Card Services, please select Blue Card Services from the list.

   4. Would you like to make a compliment or complaint?

      • Compliment
      • Complaint
2. (If you chose '0' above)
   Your compliment Please provide as much detail as you can (who, what, where, when and why) so we can pass on your compliment.
3. Complaint summary

   1. Have you raised your complaint with us before?

      • Yes
      • No
   2. Previous complaint details

      Please provide as much of the following information as possible to help us identify your complaint.

      1. Your complaint reference number
      2. Your last name
      3. The date you made the complaint
      4. How did you make the complaint with us?

         • Online
         • Email
         • Letter
         • Phone
      5. Why you are still dissatisfied?
      6. Please attach any documentation from your previous complaint You can only upload the following file formats: doc, docx, jpeg, jpg, png, xls, xlsx, pdf.
   3. Complaint details

      1. What happened that you are unhappy with?
      2. When did it happen? *

         1. Day 12345678910111213141516171819202122232425262728293031
         2. Month JanFebMarAprMayJunJulAugSepOctNovDec
         3. Year 200520062007200820092010201120122013201420152016201720182019202020212022202320242025
         4. Hour 000102030405060708091011121314151617181920212223
         5. Minute 000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859
         6. Second 000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859
      3. What time did it happen (approximately)?
         1. Hour 010203040506070809101112
         2. Minute 000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859
         3. ampm
      4. Where did it happen?

         • Over the phone
         • In person
         • Online
         • Other
      5. (If you chose '3' above)
         Other
      6. Do you think what happened was a breach of your privacy?

         You can find out about your privacy rights on the Queensland Government website.

         • Yes
         • No
         • Not sure
      7. Do you think what happened was a breach of your human rights?

         You can find a list of your rights on the Queensland Human Rights Commission website

         • Yes
         • No
         • Not sure
      8. (If you chose '0' above)
         Which human right(s) do you think was breached?
      9. What outcome are you expecting?
4. Personal details

   1. Would you like this complaint to be anonymous?

      If you select 'yes', we won’t have your contact details to provide you with a response to your complaint.

      • Yes
      • No
   2. (If you chose '1' above)
      Your details

      1. 1. Preferred title

            MrMrsMissMsOther
         2. Title
      2. First name(s)
      3. Last name
      4. Are you aged 18 years or over?

         • Yes
         • No
      5. (If you chose '1' above)
         How old are you?
      6. Support

         1. Do you need someone to help you to tell us what happened?

            • Yes
            • No
         2. (If you chose '0' above)
            Have they agreed to us contacting them?

            • Yes
            • No
         3. (If you chose '0' above)
            What are their contact details?
         4. Do you need an interpreter?

            • Yes
            • No
         5. (If you chose '0' above)
            Which language do you need support in?
      7. Contact details
         1. How would you prefer we contact you?

            • Email
            • Phone
            • Letter
         2. (If you chose '0' above)
            Email address
         3. (If you chose '1' above)
            Phone number
         4. (If you chose '2' above)
            Postal address

            Postal address

            1. Suburb
            2. Postcode

Privacy statement

The Department of Justice (‘the department’) is collecting your personal information for the purposes of identifying and dealing with your complaint in accordance with our Client complaints management policy. You may choose to interact with us anonymously or with a pseudonym. However, if we do not receive sufficient information from you, we may not be able to respond to your complaint.

Your personal information will be disclosed to the relevant agency/agencies, integrity body or statutory body to investigate and respond to your complaint.

Every effort is made to ensure your complaint is only provided to the correct business area, but in some circumstances the receiving area may need to send your complaint to another business area in the agency.

We may also collect your personal information from others to appropriately respond and address the concerns raised in your complaint.

Your personal information will not be provided to any person you are complaining about, unless specifically required or authorised by Australian law, Court or Tribunal order or to ensure your complaint is appropriately dealt with.

Limited personal information may be used for related research, policy or planning functions. Unless authorised or required by law, your personal information will not otherwise be disclosed to any other third party without your consent.

If you have any questions about this collection of your personal information, contact: Department of Justice, GPO Box 149, BRISBANE QLD 4001 or call 13 QGOV (13 74 68). Our privacy policy tells you about how to make a complaint about how we have handled your personal information and tells you how you can access and amend your personal information we hold. Read our privacy policy.