Compliments and complaints form

Please use this online form to submit your compliments and complaints about our department’s products, services, procedures, practices or policies.

Some complaints are out of scope and follow a different process. Find out more about those complaint types.

1. Details of compliment or complaint

   1. Select the relevant business area -- Please Select --Corporate Services Justice ServicesLiquor, Gaming and Fair Trading Office for Women and Violence PreventionOffice of the Director of Child Protection LitigationStrategic Policy and Legal Services Other

      Corporate Services includes the following business areas:

      • Facilities Services
      • Financial Services Branch
      • Information Technology Services
      • People and Engagement Branch.

      Justice Services includes the following business areas:

      • Community Justice Services (includes: Dispute Resolution Branch; Justices of the Peace Branch; Registry of Births, Deaths and Marriages; Victim Assist Queensland; Office of the Commissioner for Body Corporate and Community Management; and Blue Card Services)
      • Court Services Queensland (includes: Supreme, District and Land Courts Service; Magistrates Courts Service; and Reform and Support Services)
      • Legal Assistance Strategy and Funding Unit
      • Office of the Public Advocate
      • Office of the Public Guardian
      • Queensland Civil and Administrative Tribunal.

      Liquor, Gaming and Fair Trading includes the following business areas:

      • Office of Fair Trading
      • Office of Liquor and Gaming Regulation
      • Office of Regulatory Policy.

      This form is only for our department’s services or actions. If your complaint is about a business or seller, please make a consumer complaint.

      The Office for Women and Violence Prevention includes the following business areas:

      • Integrated Service Responses
      • Partnerships and Engagement
      • Service Sector Investment and Reform
      • Strategic Policy and Implementation.

      The Office of the Director of Child Protection Litigation includes the following business area:

      • Office of the Director of Child Protection Litigation.

      Strategic Policy and Legal Services includes the following business areas:

      • Legal Services Coordination Unit
      • Legal Advice and Advocacy
      • Office of the Legal Services Commission
      • Right to Information and Privacy
      • Secretariat of the Queensland Law Reform Commission
      • Secretariat of the Queensland Sentencing Advisory Council
      • Strategic Policy.

      Please use if the business area is unknown or not listed above.

   2. Would you like to make a compliment or complaint?

      • Compliment
      • Complaint
   3. (If you chose '0' above)
      1. Your compliment Please provide as much detail as you can (who, what, where, when and why) so we can pass on your compliment.
   4. (If you chose '1' above)
      1. Have you raised your complaint with us before?

         • Yes
         • No
      2. (If you chose '0' above)
         1. Please provide details of your previous complaint Including the complaint reference number, which staff member you spoke to, the date of the complaint, and why you are still dissatisfied.
         2. Please attach any documentation from your previous complaint
      3. (If you chose '1' above)
         1. What happened?
         2. When did it happen? *

            12345678910111213141516171819202122232425262728293031 JanFebMarAprMayJuneJulyAugSeptOctNovDec 2005200620072008200920102011201220132014201520162017201820192020202120222023
         3. What time did it happen (approximately)?

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         4. Where did it happen?

            • Over the phone
            • In person
            • Online
            • Other
         5. Does your complaint involve a breach of privacy?

            • Yes
            • No
            • Not sure
         6. Does your complaint involve a breach of your human rights?

            • Yes
            • No
            • Not sure
         7. Are you a current employee of the Department of Justice and Attorney-General (DJAG)?

            • Yes
            • No
         8. What outcome are you expecting?
2. Personal details

   1. Would you like a response to your complaint?

      • Yes
      • No

   Contact details

   1. Preferred title MrMrsMissMsOther Title:
   2. First name(s)
   3. Last name
   4. Are you aged 18 years or over?

      • Yes
      • No
   5. How would you prefer we contact you?

      • Email
      • Phone
      • Letter
   6. Email address
   7. Phone number
   8. Postal address

      Postal address

      1. Suburb
      2. Postcode