Compliments and complaints form

Please use this online form to submit your compliments and complaints about our department’s products, services, procedures, practices or policies.

Some complaints are out of scope and follow a different process. Find out more about those complaint types.

1. Details of compliment or complaint

   1. Select the relevant business area *

      -- Please Select --Community Services and Consumer Protection - Blue Card Services - Body Corporate and Community Management - Justices of the Peace - Office of Fair Trading - Office of Liquor and Gaming Regulation - Registry of Births, Deaths and MarriagesCorporate ServicesCourts and TribunalsCrown LawForensic Science QueenslandJustice Policy and ReformLegal Services CommissionOffice of the Director of Child Protection LitigationOffice of the Director of Public ProsecutionsOffice of the Public AdvocateOffice of the Public GuardianQueensland State Archives

      Community Justice and Consumer Protection includes:

      • Blue Card Services
      • Body Corporate and Community Management
      • Community Grants and Outreach Services
      • Justices of the Peace
      • Office of Fair Trading
      • Office of the Commissioner for Body Corporate and Community Management
      • Office of Liquor and Gaming Regulation
      • Queensland Worker Screening Services
      • Registry of Births, Deaths and Marriages.

      You can use this option or any individual option to make a complaint about these areas.

      Don’t use this form to:

      • make a complaint about the decision of a referee under the Building Units and Group Titles Act 1980.
      • ask for a review of a body corporate decision.

      Find out about out-of-scope complaints.

      Use this form to tell us about the Office of Fair Trading team.

      Make a consumer complaint about a business or seller.

      Corporate Services division includes:

      • Financial Services
      • Information Technology Services
      • Infrastructure Services
      • Internal Audit
      • Office of the General Counsel
      • People, Capability and Culture
      • Strategy and Governance.

      Crown Law includes:

      • Commercial
      • Public Law
      • Civil Advocacy and Prosecutions
      • Native Title, Resources and Dispute Resolution
      • Insurance and Risk
      • Practice Management

      Forensic Science Queensland (FSQ) can't comment on or disclose information about:

      • matters under investigation by police
      • matters before the courts.

      Contact:

      • the investigating officer within the Queensland Police Service (QPS)
      • the relevant prosecutor within the Office of the Director of Public Prosecutions (ODPP).

      There is a helpline for:

      • victims of sexual violence who are affected by FSQ’s forensic testing inquiry
      • people who know affected victims.

      Forensic Support Line

      The helpline can help you:

      • understand the inquiry into forensic DNA testing in Queensland
      • cope with any impacts it has had on you, or on a criminal justice case
      • support your needs.

      Learn about more support available from Forensic Science Queensland website.

      Phone: 1300 264 827

      Opening hours: Monday to Friday, 9am-6pm.

      Justice Policy and Reform division includes:

      • First Nations Justice Office
      • Justice Reform Office
      • Regulatory Policy and Legislation
      • Secretariats Support
      • Special Projects and Statutory Reviews
      • Strategic Policy and Legislation.

      Use the Legal Services Commission complaints process to complain about decisions made by the Legal Services Commissioner or their delegate.

      Don’t use this form to make a complaint about:

      • Blue Card Services
      • decisions made by the Office of the Director of Child Protection Litigation.

      Find out about out-of-scope complaints.

      Don’t use this form to make a complaint about:

      • A prosecutor decision
      • A legal or court proceeding

      Find out more about the OODPP compliments and complaints process.

      Do not use this form to make a complaint about Public Guardian decision.

      Find out about out-of-scope complaints.

   2. Is this matter related to Blue Card—Queensland Working for Children Check?*

      • Yes
      • No
   3. (If you chose '0' above)

      This option is not for complaints relating to the Blue Card—Queensland Working for Children Check.

      If your complaint is about Blue Card Services, please select Blue Card Services from the list.

   4. Would you like to make a compliment or complaint?

      • Compliment
      • Complaint
2. (If you chose '0' above)
   Your compliment Please provide as much detail as you can (who, what, where, when and why) so we can pass on your compliment.
3. Complaint summary

   1. Have you raised your complaint with us before?

      • Yes
      • No
   2. Previous complaint details

      Please tell us as much detail as you can (who, what, where, when and why) so we can pass on your compliment.

      1. Your complaint reference number
      2. Your last name
      3. The date you made the complaint
      4. How did you contact us before about this?

         • Online
         • Email
         • Letter
         • Phone
      5. Why do you feel the issue hasn’t been resolved?
      6. Please attach any documentation from your previous complaint You can only upload the following file formats: doc, docx, jpeg, jpg, png, xls, xlsx, pdf.
   3. Complaint details

      1. What happened that you are unhappy with?
      2. When did it happen? *

         1. Day 12345678910111213141516171819202122232425262728293031
         2. Month JanFebMarAprMayJuneJulyAugSeptOctNovDec
         3. Year 2005200620072008200920102011201220132014201520162017201820192020202120222023202420252026
      3. What time did it happen (approximately)?
         1. Hour 010203040506070809101112
         2. Minute 000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859
         3. ampm
      4. Where did it happen?

         • Over the phone
         • In person
         • Online
         • Other
      5. (If you chose '3' above)
         Other
      6. Do you think what happened was a breach of your privacy?

         You can find out about your privacy rights on the Queensland Government website.

         • Yes
         • No
         • Not sure
      7. Do you think what happened was a breach of your human rights?

         You can find a list of your rights on the Queensland Human Rights Commission website

         • Yes
         • No
         • Not sure
      8. (If you chose '0' above)
         Which human right(s) do you think was breached?
      9. What outcome are you expecting?
4. Personal details

   1. Would you like this complaint to be anonymous?

      If you select 'yes', we won’t have your contact details to provide you with a response to your complaint.

      • Yes
      • No
   2. (If you chose '1' above)
      Your details

      1. 1. Preferred title

            MrMrsMissMsOther
         2. Title
      2. First name(s)
      3. Last name
      4. Are you 18 years or older?

         • Yes
         • No
      5. (If you chose '1' above)
         How old are you?
      6. Support

         1. Do you need someone to help you to tell us what happened?

            • Yes
            • No
         2. (If you chose '0' above)
            Have they agreed to us contacting them?

            • Yes
            • No
         3. (If you chose '0' above)
            What are their contact details?
         4. Do you need an interpreter?

            • Yes
            • No
         5. (If you chose '0' above)
            Which language do you need support in?
      7. Contact details
         1. How would you like us to contact you?

            • Email
            • Phone
            • Letter
         2. (If you chose '0' above)
            Email address
         3. (If you chose '1' above)
            Phone number
         4. (If you chose '2' above)
            Postal address

            Postal address

            1. Suburb
            2. Postcode

Privacy statement

The Department of Justice collects your personal information to review your complaint under our Client complaints management policy.

Your information may be shared with relevant areas to investigate and respond. It will only be provided to the correct business area, but may be redirected within the department if needed.

Your information will not be shared with a person you are complaining about unless required to properly manage the complaint.

Limited personal information may be used for related research, policy or planning functions. Unless authorised or required by law, your personal information will not otherwise be disclosed to any other third party without your consent.

Your personal information is managed in line with the Information Privacy Act 2009 (Qld) and our Privacy policy.