Client complaint satisfaction survey

The Department of Justice and Attorney-General is committed to delivering high quality services that respond to the community’s needs. Thank you for giving us the opportunity to serve you better. Please take a few minutes to tell us about the customer service you’ve recently received when making a complaint.

Required fields are marked with an asterisk (*).
  1. My complaint was acknowledged promptly *
  2. I felt like my complaint was resolved within a reasonable amount of time *
  3. The complaint process was easy to understand *
  4. It was easy to find information about how to complain *
  5. Staff clearly explained the complaint process *
  6. Staff handling my complaint treated me in a courteous and professional manner *
  7. I felt that I was treated fairly during the handling of my complaint *
  8. I had confidence in the complaints management system *
  9. The correspondence I received was written clearly *
  10. I understand the reasons for the outcome of my complaint *
  11. Overall, I am satisfied with the way my complaint was handled *