Client complaint satisfaction survey

We are committed to delivering high quality services that respond to the community’s needs. Thank you for giving us the opportunity to serve you better.

Please take a few minutes to tell us about the customer service you’ve recently received when making a complaint.

Required fields are marked with an asterisk (*).
  1. My complaint was acknowledged promptly *
  2. I felt like my complaint was resolved within a reasonable amount of time *
  3. The complaints process was easy to understand *
  4. It was easy to find information about how to complain *
  5. Staff clearly explained the complaints process *
  6. Staff handling my complaint treated me in a courteous and professional manner *
  7. I felt that I was treated fairly during the handling of my complaint *
  8. I had confidence in the complaints management system *
  9. The correspondence I received was written clearly *
  10. I understand the reasons for the outcome of my complaint *
  11. Overall, I am satisfied with the way my complaint was handled *
Last updated:
14 March 2023
Last published:
4 July 2022