Client complaint satisfaction survey

We are committed to delivering high quality services that respond to the community’s needs. Thank you for giving us the opportunity to serve you better.

Please take a few minutes to tell us about the customer service you received when making a complaint, as it will help us to improve the way we deliver our services.

Your feedback is valued and will not be used for any other purpose.

Required fields are marked with an asterisk (*).
  1. Details of complaint
    1. Select the relevant business area that handled your complaint

      Corporate Services division includes:

      • Financial Services
      • Information Technology Services
      • Infrastructure Services
      • People, Capability and Culture.

      Courts and Tribunals division includes:

      • Coroners Court of Queensland
      • Magistrates Courts Service
      • Queensland Civil and Administrative Tribunal
      • Reform and Support Services
      • Supreme, District and Land Courts Service.

      Harm Prevention and Regulation division includes:

      • Blue Card Services
      • Office of Fair Trading
      • Office of Liquor and Gaming Regulation
      • Reform and Performance.

      Justice Policy and Reform division includes:

      • First Nations Justice Office
      • Justice Reform Office
      • Regulatory Policy
      • Secretariats Support
      • Special Projects and Statutory Reviews
      • Strategic Policy and Legislation.

      Portfolio Governance and Executive Services division includes:

      • Ethical Standards
      • Executive Services
      • First Nations Advisory Unit
      • General Counsel
      • Internal Audit
      • Strategic Communication
      • Strategy and Governance.

      Women’s Safety, and Victims and Community Support division includes:

      • Community Justice Services
        • Body Corporate and Community Management
        • Dispute Resolution
        • Justices of the Peace
        • Registry of Births, Death and Marriages
      • Investment and Commissioning
      • Victim Assist Queensland
      • Women’s Safety and Violence Prevention.

      Please use if the business area is unknown or not listed above.

    2. Please include your surname or a reference number to help us consider business improvements based on your experience with us.
  2. Your experience
    1. My complaint was acknowledged promptly *
    2. I felt like my complaint was resolved within a reasonable amount of time *
    3. The complaints process was easy to understand *
    4. It was easy to find information about how to complain *
    5. Staff clearly explained the complaints process *
    6. Staff handling my complaint treated me in a courteous and professional manner *
    7. I felt that I was treated fairly during the handling of my complaint *
    8. I had confidence in the complaints management system *
    9. The correspondence I received was written clearly *
    10. I understand the reasons for the outcome of my complaint *
    11. Overall, I am satisfied with the way my complaint was handled *
Last updated:
19 July 2024