Client complaint satisfaction survey

We are committed to delivering high quality services that respond to the community’s needs. Thank you for giving us the opportunity to serve you better.

Please take a few minutes to tell us about the customer service you received when making a complaint, as it will help us to improve the way we deliver our services.

Your feedback is valued and will not be used for any other purpose.

Required fields are marked with an asterisk (*).
  1. Details of complaint
    1. Select the relevant business area that handled your complaint

      Community Services and Consumer Protection division includes:

      • Blue Card Services
      • Body Corporate and Community Management
      • Community Grants and Outreach Services
      • Justices of the Peace
      • Office of Fair Trading
      • Office of the Commissioner for Body Corporate and Community Management
      • Office of Liquor and Gaming Regulation
      • Queensland Worker Screening Services
      • Registry of Births, Deaths and Marriages.

      You can use this option or any individual option to make a complaint about these areas.

      Corporate Services division includes:

      • Ethical Standards
      • Financial Services
      • Information Technology Services
      • Infrastructure Services
      • Internal Audit
      • Office of the General Counsel
      • People, Capability and Culture
      • Strategy and Governance.

      Crown Law includes:

      • Commercial
      • Public Law
      • Civil Advocacy and Prosecutions
      • Native Title, Resources and Dispute Resolution
      • Insurance and Risk
      • Practice Management

      Justice Policy and Reform division includes:

      • First Nations Justice Office
      • Justice Reform Office
      • Regulatory Policy
      • Secretariats Support
      • Special Projects and Statutory Reviews
      • Strategic Policy and Legislation.
    2. Please include your surname or a reference number to help us consider business improvements based on your experience with us.
  2. Your experience
    1. My complaint was acknowledged promptly *
    2. I felt like my complaint was resolved within a reasonable amount of time *
    3. The complaints process was easy to understand *
    4. It was easy to find information about how to complain *
    5. Staff clearly explained the complaints process *
    6. Staff handling my complaint treated me in a courteous and professional manner *
    7. I felt that I was treated fairly during the handling of my complaint *
    8. I had confidence in the complaints management system *
    9. The correspondence I received was written clearly *
    10. I understand the reasons for the outcome of my complaint *
    11. Overall, I am satisfied with the way my complaint was handled *
Last updated:
6 August 2026