Client complaint satisfaction survey

The Department of Justice and Attorney-General is committed to delivering high quality services that respond to the community’s needs. Thank you for giving us the opportunity to serve you better. Please take a few minutes to tell us about the customer service you’ve recently received when making a complaint.

Required fields are marked with an asterisk (*).
Your feedback
My complaint was acknowledged promptly *
I felt like my complaint was resolved within a reasonable amount of time *
The complaint process was easy to understand *
It was easy to find information about how to complain *
Staff clearly explained the complaint process *
Staff handling my complaint treated me in a courteous and professional manner *
I felt that I was treated fairly during the handling of my complaint *
I had confidence in the complaints management system *
The correspondence I received was written clearly *
I understand the reasons for the outcome of my complaint *
Overall, I am satisfied with the way my complaint was handled *