Please use this online form to submit your compliments and complaints about our department’s products, services, procedures, practices or policies.
Some complaints are out of scope and follow a different process. Find out more about those complaint types.
Community Justice Services division includes:
Do not use this form to make a complaint about the decision of a referee under the Building Units and Group Titles Act 1980 or to seek a review of a body corporate decision. See out of scope complaints for more information.
Corporate Services division includes:
Courts and Tribunals division includes:
Please be aware that Forensic Science Queensland (FSQ) cannot comment on or disclose information about matters that are subject to active police investigations or matters before the courts. If you have concerns regarding such matters, please contact the investigating officer within the Queensland Police Service (QPS) or the relevant prosecutor within the Office of the Director of Public Prosecutions (ODPP). Due to legislative restrictions, FSQ is limited in its capacity to disclose confidential information to entities other than QPS or the ODPP.
There is a helpline established for victims of sexual violence who are affected by FSQ’s forensic testing inquiry and for people who know affected victims. The Forensic Support Line (1300 264 827) is available Monday to Friday from 9am to 6pm and can help you:
Details about further supports available can be found on the Forensic Science Queensland website.
Harm Prevention and Regulation division includes:
This option can be used to make a complaint about Blue Card Services or you can choose ‘Blue Card Services’ from the list.
If your complaint is about a business or seller—not the Office of Fair Trading team—please make a consumer complaint.
Blue Card Services looks after applications and updates relating to a Blue Card—Queensland Working with Children Check, a screening process that assesses a person’s suitability to work with children.
You can use this option to make a complaint about the Blue Card Services team. Do not use this form if you are seeking a review of the decision to issue a negative blue card notice or a refusal to cancel a negative notice previously issued. See out of scope complaints for more information.
Justice Policy and Reform division includes:
Portfolio Governance and Executive Services division includes:
Complaints about decisions made by the Legal Services Commissioner or their delegate under the Legal Profession Act 2007 can be lodged through the Legal Services Commission complaints process.
The Office of the Director of Child Protection Litigation does not handle complaints for Blue Card Services.
Do not use this form to make a complaint about decisions made by the Office of the Director of Child Protection Litigation. See out of scope complaints for more information.
Do not use this form to make a complaint about a prosecutor decision. Complaints about decisions made by a prosecutor or a legal or court proceeding are made to the Office of the Director of Public Prosecutions .
Find out more about the ODPP compliments and complaints process.
Do not use this form to make a complaint about Public Guardian decision. See out of scope complaints for more information.
Please use if the business area is unknown or not listed above.
This option is not for complaints relating to the Blue Card—Queensland Working for Children Check.
If your complaint is about Blue Card Services, please select Blue Card Services from the list.
Please provide as much of the following information as possible to help us identify your complaint.
The Department of Justice (‘the department’) is collecting your personal information for the purposes of identifying and dealing with your complaint in accordance with our Client complaints management policy. You may choose to interact with us anonymously or with a pseudonym. However, if we do not receive sufficient information from you, we may not be able to respond to your complaint.
Your personal information will be disclosed to the relevant agency/agencies, integrity body or statutory body to investigate and respond to your complaint.
Every effort is made to ensure your complaint is only provided to the correct business area, but in some circumstances the receiving area may need to send your complaint to another business area in the agency.
We may also collect your personal information from others to appropriately respond and address the concerns raised in your complaint.
Your personal information will not be provided to any person you are complaining about, unless specifically required or authorised by Australian law, Court or Tribunal order or to ensure your complaint is appropriately dealt with.
Limited personal information may be used for related research, policy or planning functions. Unless authorised or required by law, your personal information will not otherwise be disclosed to any other third party without your consent.
If you have any questions about this collection of your personal information, contact: Department of Justice, GPO Box 149, BRISBANE QLD 4001 or by email at mailbox@justice.qld.gov.au. Our privacy policy tells you about how to make a complaint about how we have handled your personal information and tells you how you can access and amend your personal information we hold. Read our privacy policy.