About us as a child safe organisation
Every child deserves to feel safe. We are a child safe organisation, which means we put children’s safety, wellbeing, and best interests first. We work hard to protect children:
- 10 Child Safe Standards
- Universal Principle to support Aboriginal and Torres Strait Islander children’s right to feel safe in their culture.
These rules are part of Queensland’s child safe system under the Child Safe Organisations Act 2024.
Our promise
The 10 Child Safe Standards help us create places where children’s safety and wellbeing are the most important things.
The Universal Principle means we make sure Aboriginal and Torres Strait Islander children feel welcome, safe, respected, and included. To be a child safe organisation, we must also make sure we are culturally safe.
We promise to build a safe environment for children by:
- making child safety a part of everything we do
- listening to children, young people, and their families
- making sure our staff are the right people for the job, supported, and know what is expected of them
- acting quickly when there are concerns and keeping our promises
- always looking for ways to improve.
Reportable conduct scheme
The Reportable Conduct Scheme makes sure we take any reports of child abuse or bad behaviour towards children by our staff seriously and deal with them properly.
Under the Child Safe Organisations Act 2024, we must investigate any reports of child abuse or serious misconduct by our staff. We also report what we find to the Queensland Family and Child Commission. We have systems in place so anyone can tell us if they are worried about a child’s safety.
Reportable conduct includes:
- a child sexual offence
- sexual misconduct committed in relation to, or in the presence of a child
- ill-treatment of a child
- significant neglect of a child
- physical violence committed in relation to, or in the presence of a child
- behaviour that causes significant emotional or psychological harm to a child.
You don’t need to be completely sure before speaking up. If something doesn’t feel right, we want to know.
What happens after you report a concern
If you tell us about a concern, we will:
- assess the concerns to decide whether they amount to reportable conduct
- if the assessment confirms the concern amounts to reportable conduct, report the conduct to the Queensland Family and Child and Commission (QFCC) within 3 business days, unless the QFCC agrees to a longer period
- take steps to keep children safe while we investigate
- send the QFCC initial, interim and final reports.
Report a concern
You can report a concern online or with our paper form.
If you’re under 18, you can use the complaint form for children and young people.