Tell us your story
The Review will rely mainly on submissions and feedback from consultations. However, since it was announced, people have been emailing wanting to share their QCAT experiences. As a result, we have set up a page to share these stories easily and confidentially.
Importance of user experiences
Hearing from QCAT users is a very important part of this Review. Telling the Review your story will help the Review understand what is working well and what needs improvement.
The Review is particularly interested to hear about experiences within the past 5 years, and whether QCAT is meeting its objectives, as set out below:
- To deal with matters in a way that is accessible, fair, just, economical, informal and quick
- To promote the quality and consistency of tribunal decisions
- To enhance the quality and consistency of decisions made by decision-makers
- To enhance the openness and accountability of public administration.
Use of stories in the Review
The Review may use your stories to create a de-identified report highlighting key themes. We will not use your name or personal details. Unlike formal submissions, these stories are for the Review’s use only and will not be published. However, we may quote or reference parts of your story. If you do not want your story or any part of it to be used, please let us know clearly. Stories may also be subject to Right to Information requests.
Limitations
The Review will not respond to individual stories or submissions, but your stories will help shape recommendations for systemic reform in the final report.
The Review does not provide legal advice, intervene in legal matters, or handle complaints about current proceedings.
Complaints and appeals
Providing details of your experience or dissatisfaction to the Review is not an appeal and cannot change the outcome of your case.
If you wish to make a complaint about registry staff or QCAT services, contact the QCAT Registry by phone, email, or in person. Complaints about the conduct of a QCAT member (decision-maker) must follow the complaints policy and procedure but will not change the outcome of your case.
If you are dissatisfied with a QCAT decision, you may be able to appeal or apply to reopen your case.
Please see QCAT’s webpage for more information.
Form
Use the form below to share your experience of QCAT.
