Human Services Quality Framework

The Human Services Quality Framework (HSQF) is a system for assessing and promoting improvement in the quality of human services.

The HSQF applies to a range of human service providers delivering services in Queensland including:

  • organisations funded to deliver human services under service agreements, or other specified arrangements, with the following participating Queensland Government departments:
    • Department of Justice and Attorney-General (DJAG)
    • Department of Child Safety, Seniors and Disability Services (DCSSDS)
    • Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts (DTATSIPCA)
  • organisations funded to deliver child protection placement services in-scope of licensing under an Individualised Placement and Support Agreement (IPSA) with DCSSDS
  • organisations funded by Queensland Health that have been advised by Queensland Health that they can use HSQF to meet quality requirements.

The HSQF is administered by DCSSDS for participating Queensland Government departments.

The Human Services Quality Framework document (PDF) (Quality framework) outlines how HSQF applies to in-scope organisations and services under service agreements with participating Queensland Government departments.

Further information about the HSQF—including the latest Quality framework, User guide and other tools and resources—is available on the HSQF website.